Uncover the truth behind Salesforce’s Tableau Einstein integration with Agentforce, revealing insights on the gap between marketing promises and technological capabilities.
Explore the evolving landscape of AI technologies and vendor ecosystems with a deep dive into Google’s AI Agent Space program.
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With many organisations having to reduce costs in a post-COVID environment, CIOs must play their part and deliver sustainable savings without reducing service levels. This advisory also contains a downloadable presentation kit.
Digital and transformation strategy are key direction setters for organisations, yet often take considerable time to develop and can put the IT function into limbo if there is decision inertia in the meantime. Strategy and operations can function as parallel activities to achieve organisation outcomes, rather than being perfected sequentially.
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Whether you’re gearing up to launch a new analytics platform or refining an existing one, this template will help align your team, clarify objectives, and highlight any critical preparations.
IBRS explores upcoming technology challenges, including AI, cloud costs, cybersecurity, and ICT strategy for 2025.
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