Strategy & Transformation

What Impact Will AI Have on Customer Experience?

Since gaining mass awareness during 2023, the adoption of generative AI is impacting a multitude of industries and business functions. One of the areas which is rapidly being transformed is customer experience. CIOs need to urgently consider the opportunities and the risks of AI in customer service and marketing.

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AI Bill of Rights – Cheat Sheet

The AI Bill of Rights Blueprint prioritises safe systems, algorithmic discrimination, data privacy, notice and explanation, and human alternatives. Stay informed about the latest developments in responsible and ethical AI practices.

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