Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Workday’s latest development for seamless integration into core systems.
Analysis of Zoho’s agentic AI for tier-two ERP vendors.
Uncover the paradigm shift in AI models with Google’s Gemini 2.0 Series, offering efficiency and performance tailored to specific business needs.
Chinese AI startup DeepSeek’s impressive, low-cost DeepSeek R1 model has drawn scrutiny over data practices and government ties, leading to an Australian ban on February 4, 2025.
AI integration race accelerates as Google bundles Gemini into Workspace
Explore how defining and understanding your organisation’s risk appetite is crucial for developing a sustainable and implementable business continuity plan (BCP), ensuring appropriate investment in cyber security, disaster recovery, and business continuity.
How will President Donald Trump’s Stargate program impact Australia?
Agentic AI has emerged as the latest buzzword, promising revolutionary changes in enterprise applications. However, our research reveals a stark contrast between genuine innovation and marketing hype. This paper challenges the notion that agentic AI is the panacea vendors claim to be, offering technical leaders a critical lens to evaluate these technologies and make informed decisions that drive business value.
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