These days, maturity models seem to be everywhere. IBRS alone has published scores of research articles utilising them. But what exactly are maturity models, what are they good for, and how can they be used effectively?
This article addresses what maturity models are and are not good for – a future article will address their use.
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
What does digital literacy mean to you and your organisation, and how do you improve? This pack covers how an organisation can definitively baseline their workforce’s digital literacy, across three different approaches, depending on their context and business needs.
Numerous organisations are now transitioning to hybrid work, allowing staff to do their jobs both remotely and inside the office. What do enterprises overlook in hybrid work that makes the transition to hybrid work less challenging?
Take stock of your CoE by considering these four stages of Cloud maturity.
Investments in analytics infrastructure without investing in enterprise-wide data culture will result in a poor return on investment. What is needed to build an organisation’s data culture that supports critical decision-making? How can enterprises better integrate data search and discovery, literacy, technology, and governance to develop scalable solutions?
Without a clear understanding of how to derive value from AI as it applies to their organisation, the chances are these organisations will not only miss out, but miss the mark entirely. Hitting the target with AI means avoiding some common misconceptions and taking pragmatic steps to use AI judiciously.
The traditional ICT performance metrics are no longer appropriate for success in digital transformation. CIO’s need to consider adopting new metrics if they want to achieve ICT mastery.
The CIO handbook is designed to assist new CIOs in understanding their role, and older CIOs to consider whether they could do things differently.
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