Make Your ITSM Platform Ready to Offset Technical Debt
Software-as-a-Service (SaaS) platforms are stretching their capability, so how do you take advantage of the new features?
Mark Unwin
7 June, 2023
Strategy & Transformation
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Approaching ICT Policies Systematically
There are frequent calls for yet another ICT policy, often overlapping existing ones. A holistic view – an ICT policy framework – can reduce the effort to create and maintain policies, and deliver benefits through increased compliance.
Andrew Cooper
7 June, 2023
VENDORiQ: ServiceNow Acquires AI-Driven G2K
ServiceNow plans to enhance its Now Platform with G2K’s intelligent IoT technology once it completes its acquisition of the latter. How can industries, particularly in retail, take advantage of this?
IBRS Advisor Team
6 June, 2023
VENDORiQ: IBM Watsonx and Predictions for Open Source AI
IBM Watson was the first functional AI to gain broad public awareness. Unfortunately, implementing Watson required significant effort to first clean and format organisational data, and then train the AI model. IBM has now launched IBM watsonx, which alleviates much of the training challenges. IBRS looks into how enterprises can benefit from the surge in AI development and integrations in enterprise platforms.
IBRS Advisor Team
5 June, 2023
Know the Serverless Computing Model
Executing the organisation’s digital strategy to move from on-premise to the Cloud entails choosing and adopting a specific Cloud computing approach. IBRS investigates the concept of serverless computing, which allows developers to concentrate on functionality instead of infrastructure.
Vindu Puri
1 June, 2023
Prioritising Which Customer-Facing Services to Digitise: A Three-Step Approach
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
Callie Evans
31 May, 2023
VENDORiQ: ServiceNow Generative AI – An Example of Things to Come
ServiceNow introduced two new AI features – the ServiceNow Generative AI Controller and Now Assist for Search – to improve the platform’s capabilities for enterprise users. This move demonstrates the company’s commitment to providing top-notch AI services, and it’s expected to expand the platform’s functionality while improving user experience. IBRS looks into the implications of this in the growing AI trend.
IBRS Advisor Team
29 May, 2023
VENDORiQ: ServiceNow Launches Open Access LLM for Code Generation
ServiceNow has launched StarCoder – an AI to assist with coding based on an open-access large language model (LLM). AI-driven code development will significantly impact how applications will be developed, and (more importantly) how existing applications will be integrated. As predicted by IBRS in 2016, software development roles – and the structure of development teams – will transform as AI extends over all language and development environments.
IBRS Advisor Team
29 May, 2023
Crushing the Costs of Azure Virtual Desktops
Many organisations that adopted Azure Virtual Desktops find that user satisfaction for the VDI environment is high, but procurement is pushing back on the ongoing price tag. IBRS explores how to dramatically cut the cost of Azure Virtual Desktop services while keeping users happy.
Joseph Sweeney
24 May, 2023
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