The majority of technology projects never fully deliver their objectives and end user adoption can be a big hurdle to a successful implementation. In this presentation kit we provide a simple three step model to help you tackle this issue. What is the best approach? How do you engage end-users? And, how to set and manage expectations
Google Cloud introduces Dual Run, its solution for mainframe modernisation projects. How does this impact Australian institutions?
ServiceNow is set to acquire Seattle-based startup Era Software. The acquisition enhances ServiceNow’s roadmap and its arsenal of observability capabilities. But are Australian organisations ready for this level of sophistication?
How can you measure your ITSM maturity in such a way as to discover the activities that will bring the biggest benefits?
Maturity models are a highly effective tool for structuring, tracking and reporting the improvement in important process areas of an IT organisation. But how do you begin the journey, and how do you succeed in demonstrating reward for your efforts?
This article addresses how to implement maturity models. A previous article described what maturity models are and why they should be used.
Organisations can better transition to a higher level of Cloud maturity if they take measures to understand the risks involved in adoption. In this first of a four-part series, IBRS provides specific recommendations on how enterprises can better take action with a strategic approach.
The CIO handbook is designed to assist new CIOs in understanding their role, and older CIOs to consider whether they could do things differently.
With the growth of enterprises that have adopted Microsoft Teams as their online collaboration platform, potential security risks associated with the solution have likewise sprawled within organisations and those admitted as guest or external users. What should IT security teams implement in their governance measures to control the risk of data loss and the spread of malware entering through the platform?
Adobe will acquire collaborative design platform Figma. How will this impact digital designers and enterprises that leverage on multi-player workflows?
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