Microsoft is bundling its specific Copilots into the main M365 license, signaling a shift to specialised AI tools embedded in daily workflows.
Adobe’s AI agents represent the natural evolution of ecommerce, moving beyond chatbots to integrated, multi-step workflows for customer self-service.
ICT leaders must scrutinise ‘open source’ AI claims; the provided code is often a wrapper for a proprietary, vendor-controlled backend, creating vendor lock-in.
ServiceNow’s Zurich release balances innovation with governance, focusing on multi-agentic AI development, enhanced workflow automation, and integrated security features.
Creative AI is evolving beyond manual prompting to programmatic, high-throughput image generation with enhanced governance and analytics features.
AI-driven ‘vibe coding’ poses security risks, demanding a shift to DevSecOps where security is embedded throughout the automated software development lifecycle.
Despite the hype, GenAI is a multi-billion dollar bet on a technology vendors can’t own or control, requiring urgent regulation.
The limitations of current RAGs can be overcome by structuring information into hierarchical knowledge graphs for better reasoning and reliable AI.
Website interactions are shifting from static, keyword-based searches to personalised, conversational AI experiences, but human interfaces will remain crucial.
