Customer Relationship Management or Customer Service Management?
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
Whether you’re gearing up to launch a new analytics platform or refining an existing one, this template will help align your team, clarify objectives, and highlight any critical preparations.
IBRS explores upcoming technology challenges, including AI, cloud costs, cyber security, and ICT strategy for 2025.
How addressing accumulated technical debt can lead to substantial cost savings and operational efficiencies for your organisation.
Uncover how Adobe Firefly’s AI integration enhances creative workflows, offering user control, diverse output capabilities, and seamless integration with Adobe’s suite of tools.
Adobe Express simplifies content creation processes, enabling efficient and on-brand solutions for all teams.
The generative AI (genAI) hype cycle is currently experiencing its trough of disillusionment, particularly in the application of retrieval augmented generation pipelines to enterprise applications. Despite numerous attempts, these systems have struggled to reduce hallucinations in output to levels acceptable for enterprise use. However, amidst this challenging period, a promising approach is emerging: the fusion of knowledge graphs into AI applications. Will it deliver?
DevOps. MLOps. LLMOps. Do IT teams need yet another buzzword? While it may be tempting to think of large language model ops (LLMOps) as a subset of machine learning ops (MLOps), that would prevent us from exploiting the real benefits of building enterprise applications with large language models (LLMs) – scale and speed of development.
Adobe’s Firefly Video Model is reshaping content creation with advanced generative AI capabilities, revolutionising digital workflows.