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Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
IBRS Advisor Team
11 November, 2021
IBRS Advisor Team
7 November, 2021
Atlassian’s $4b rival plans Aussie assault after big money funding – Australian Financial Review 1 November 2021
IBRS Advisor Team
2 November, 2021
IBRS Advisor Team
2 November, 2021
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