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IBRS Advisor Team
13 December, 2021
IBRS Advisor Team
13 December, 2021
Joseph Sweeney
13 December, 2021
Cloud Migration Webinar
Cloud migration is increasingly becoming one of the most important parts of business processes. When migrating to the Cloud, organisations must find a balance between cost, risks and benefits. It is also vital to create an effective roadmap.
Mark Unwin
13 December, 2021
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
IBRS Advisor Team
11 November, 2021
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