
Higher Education Technology Maturity Model
This advisory paper offers a tech maturity model for higher education, from basic to optimising, helping institutions benchmark and prioritise tech investments.

This advisory paper offers a tech maturity model for higher education, from basic to optimising, helping institutions benchmark and prioritise tech investments.

IBRS has previously provided research and advisory on digital governance structures and terms of reference. This advisory goes further, examining the issues, content, and agenda of modern digital governance. What should be the focus of IT governance today?

Organisations must adopt performance-based contracts for AI to ensure investments deliver tangible value and costs align with business objectives. This approach links payments to measurable outcomes, shifting from traditional input-based pricing.

Businesses are shifting from a ‘knowledge’ to an ‘innovation’ economy, with AI driving new ideas, customer engagement, and operational efficiency.

AI video tools, like early desktop publishing, offer huge potential, but smart adoption needs a clear strategy, skilled people, and pilot programmes to ensure real business value.

Most artificial intelligence proof-of-concepts fail in production due to underestimated costs, dynamic data issues, governance, and integration challenges. Tackle these early for success.

Explainable AI offers diverse techniques like LIME, SHAP, and counterfactuals, crucial for building trust, meeting compliance, and empowering staff to collaborate effectively with AI systems.

As AI is progressively being adopted across every industry, organisations need to be more transparent with their stakeholders on how they collect, process and protect their private information.

Salesforce’s Agentforce 3.0 offers new observability for AI agents, but deeper, end-to-end workflow visibility is needed for complex multi-agent systems.