Main
Log in

End User Computing

  • Mass deployments of working from home: Lessons learnt

    Conclusion: With working from home mandated for a large portion of Australian workers as part of the national pandemic response, ICT groups are tasked with rapidly scaling up existing remote working programs and implementing entirely new ways of working for staff.

    On the 16th April 2020, IBRS moderated a virtual roundtable where senior ICT executives discussed

    ...
  • The journey to Office 365 Part 6: Mixing up Microsoft’s 365 licensing and future compliance risks

    Conclusion: Under its 365 umbrella, Microsoft offers a portfolio of plans with different packages of products and services. These Enterprise plans vary in terms of Features, Analytics, Security Development Options, Device Management and Security. However, some of the packages are suitable only for certain types of needs and employee roles. It is crucial to narrow down which

    ...
  • The Top Business Technology Priorities for 2019

    Conclusion: Media played up the impact of Artificial Intelligence (AI) and Digital Transformation in 2018. However, the potential AI remains underestimated and its limitations misunderstood. In short, AI is reaching peak hype with investments sporadic and confused. In contrast, Digital Transformation remains a primary driver for investment, though it means very different

    ...
  • End-user computing managed services: 3 initial things to consider for the RFP

    Conclusion: Increasingly, IT departments are looking for ways to divest their operations of undifferentiated activities – that is, activities that are common among most organisations. One technology that is ubiquitous across every organisation, in every vertical sector, is end-user computing. Theoretically, it should be an easy area of IT to be deployed via a fully

    ...
    Related Articles:

    "IBRS Compass: Beyond the Desktop: Creating a Digital Workspace Strategy for Business Transformation" IBRS, 2016-01-02 11:39:29

    "The Components of a Self-Service Desktop" IBRS, 2014-10-01 18:36:09

    "The use and abuse of Personas for end-user computing strategies" IBRS, 2017-03-04 16:53:10

  • Keeping your mobile device strategies up to date

    Conclusion: BYOD strategies need to be updated regularly to keep pace with the evolving nature of not just the devices themselves but also the increasing challenges and complexity to stay secure; all this needs to occur while offering increasingly flexible services to a 24/7 mobile workforce operating on-premises and offline. It is valuable to engage key stakeholders within

    ...
  • Considering Chromebooks Part 2: Use cases

    Conclusion:Unless an organisation has made a decision to go “all-in” with Google’s G Suite, Chromebooks (plus Chromeboxes and related Chrome devices) are best viewed as an adjunct to traditional Windows laptops and desktops, rather than a replacement. Chromebooks provide the greatest value when applied to specific work contexts.

    Related Articles:

    "Considering Chromebooks Part 1: Show me the money!" IBRS, 2017-11-02 04:26:19

  • Considering Chromebooks Part 1: Show me the money!

    Conclusion:Chromebooks continue to be viewed mostly as a low-cost alternative to Windows devices. While it is true a Google G Suite/Chromebook only workspace is a considerably lower cost compared to a Microsoft workspace, a careful examination of Chromebooks in a mixed device workplace – which is the norm – reveals that some of the purported savings are

    ...
    Related Articles:

    "Considering Chromebooks Part 2: Use cases" IBRS, 2017-12-02 06:25:01

  • Planning your next generation Office Suite? Consider Records Management

    Conclusion:Both Google G Suite and Office 365 can enable deep collaboration. As discussed in Deciding between GoogleGSuite and Microsoft Office 3651, while G Suite puts deep collaboration front and centre, Office 365 allows organisations to evolve into this new way of working. Whatever office

    ...
  • Towards the Workforce of the Future Master Advisory Presentation

    The workforce is changing. The rise of digital innovation, disruption of businesses practices, and indeed entire industries, and the influx of digital natives into the workforce has fundamentally shifted expectations about how, where and when work gets done, and the role of the IT group.

    Towards the workforce of the future provides you with an

    ...
  • The use and abuse of Personas for end-user computing strategies

    Conclusion: Personas are a popular tool for organisations developing end-user computing strategies. Unfortunately, when used inappropriately, they can severely limit workplace innovation. However, the process of developing personas can be a very powerful tool for engaging with end users and uncovering opportunities to identify different work contexts within the organisation.

    ...
  • Examples of Persona Templates

    The following are examples of Persona Templates.

     

  • The journey to Office 365: A guiding framework Part 2 migration

    Conclusion: Deployment of Office 365 as a pure Cloud solution has lagged the sales of Office 365 licences. This is partly due to lack of formal migration strategies, confusion over the licensing and user options1, although non-technical issues play a bigger role. To assist in the move to Office 365, IBRS has identified a

    ...
    Related Articles:

    "The Journey to Office 365" IBRS, 2015-05-01 14:58:56

    "The journey of Office 365: A guiding framework Part 3: Post-implementation" IBRS, 2016-05-05 00:21:00

    "The journey to Office 365: A guiding framework Part 1" IBRS, 2016-03-01 04:23:10

    "The journey to Office 365: Part 4 – Skills" IBRS, 2016-06-02 00:26:00

  • Blockchain Principles and Cases

    Conclusion: Since the inception of Bitcoin, the blockchain is now viewed as a potential technology improvement to many ordinary transaction and data storage functions. The financial sector has led the way, from investment banks to stock exchanges, but deployment of the blockchain has application in other industries. Its clear advantages may yield much

    ...
  • The journey to Office 365: A guiding framework Part 1

    Conclusion: Deployment of Office 365 as a pure Cloud solution has lagged the sales of Office 365 licences. This is largely due to IT groups’ unfamiliarity with the Office 365 environment: unlike Office Professional, Office 365 can be run across new devices, provides real-time collaboration1 and offers new tools based

    ...
    Related Articles:

    "The Journey to Office 365" IBRS, 2015-05-01 14:58:56

    "The journey of Office 365: A guiding framework Part 3: Post-implementation" IBRS, 2016-05-05 00:21:00

    "The journey to Office 365: A guiding framework Part 2 migration" IBRS, 2016-04-01 04:43:19

    "The journey to Office 365: Part 4 – Skills" IBRS, 2016-06-02 00:26:00

  • IBRS Compass: Beyond the Desktop: Creating a Digital Workspace Strategy for Business Transformation

    This Compass expands upon the initial discussion presented in the IBRS Master Advisory Presentation, “Digital Workspaces: Enabling the Future Workplace.”1It outlines IBRS Workspaces Strategy Framework that can guide the development of your end user computing strategy that embraces evolving work practices, such as mobility, activity based

    ...
  • Digital Workspaces Master Advisory Presentation

    Workspaces: At the next desktop upgrade an organisation has two options: It can incrementally improve the desktop, using 20-year-old assumptions, or create a new end user computing platform based on modern technology trends. In this IBRS master advisory presentation (MAP), IBRS outlines the high-level issues surrounding the future of the Digital Workspace

    ...
  • Desktop Investments: Look before you leap

    Conclusion: To ensure desktop investments are aligned to the organisation’s strategy, and the business benefits are clearly understood, IT organisations should create a Benefit Dependency Network. This is a benefits management tool that explicitly shows the linkages between technology investments and the business benefits, uncovers the business changes necessary

    ...
  • The Digital Workspace Architecture and Technology

    Conclusion: To enable the new work practices, processes, organisational structures and cultures that will be required in the Future Workplace1, IT organisations must transform today’s device-centric desktop into a new end user computing platform that is based on modern usage and technology assumptions.

    Simply adding a

    ...
  • Windows 10 strategy responds to changes in market dynamics

    Conclusion: Microsoft’s new strategy is to make Windows 10 the dominant enterprise desktop O/S by first winning over the consumers with a much improved user experience, then have consumers demand Windows 10 at work, forcing the enterprise to upgrade. This is Microsoft’s best desktop strategy in 10 years and IT executives must prepare a strategy...

  • How will you deal with Microsoft’s Pester Power strategy for Windows 10?

    Conclusion: Microsoft’s consumer-led strategy for Windows 10 will create ‘pester power’ for the new OS within the enterprise. However, simply upgrading to Windows 10 will re-entrench old assumptions, and continue an out-dated SOE model, yet with no additional business value. An alternative approach is to delay the introduction of Window 10 while a new

    ...
  • What is the future of the Desktop?

    Conclusion: Today’s Windows centric desktop is based on 20 year old assumptions about devices and applications and is the result of years of sustained innovation. We are now at the point in the desktop innovation cycle where incremental change no longer adds business value and the business is reluctant to fund upgrades. This was clearly demonstrated by the

    ...
  • Mobile Computing is much more than PCs on Steroids

    Conclusion: Based on usage patterns and personalisation MCPs (Smartphones and Tablets) offer an opportunity to build a more intimate relationship with customers. While there is great opportunity there are some technology and cultural challenges that need to be addressed.

  • Workspace of the Future: Challenging Desktop Era assumptions

    Conclusion: The Workspace of the Future is a vision statement on how staff and stakeholders will perform tasks related to their work in the next decade. It includes technological innovation (e. g. mobility, Cloud, data analytics), organisation transformation (e. g. activity-based working) and cultural change (e. g. social, collaboration). To realise this vision,

    ...
  • The end of the Windows-centric era of end user computing

    Conclusion: the adoption of Cloud-based applications and data, the proliferation of mobile devices (i.e. Smartphones and Tablets) and the increased interest in BYOD is driving a radical change in end user computing. The old device-centric model, based on a stateful Windows desktop, is being replaced by an application-centric model where device state is transient.

    ...
  • Eliminate transactions and improve the customer experience

    Conclusion: In an effort to reduce transaction costs governments have moved face-to-face payment-based transactions to online services. However, it is not always clear if savings are maximised and customers are totally satisfied.

    If governments look to redesign services, some payment-based transactions no longer need to exist and many can be automated to

    ...
  • IT’s Productivity Problem

    Conclusion: Productivity is one of management’s major objectives. This is generally understood but not always executed. As an enabler of organisational functions and productivity, IT needs a precise understanding of the concept in order to fulfil organisational productivity.

  • Virtual Desktops Selection

    Conclusion: Before embarking on a virtual desktop project examine the major factors in delivering a virtual desktop rather than immediately focusing on a technical evaluation of Citrix vs. VMware. This should include use cases, service model (i. e., Cloud, Managed Service Provider or Build, Own, Run) and infrastructure model (i. e., Desktop-as-a-service,

    ...
  • The Components of a Self-Service Desktop

    Conclusion: Vendor offerings for end-to-end solutions for ‘self-service desktops’ are both limited and immature. Furthermore, organisations are likely to have many of the individual components that comprise a self-service desktop solution. For the next 4-6 years end-user computing cycle, organisations should look to construct self-service portals from existing

    ...
  • Self-service Desktop

    Conclusion: The Standard Operating Environment (SOE) desktop has long been considered a best practice and is widely used. However, in recent years consumer IT has dramatically changed users’ expectations resulting in frequent complaints that the SOE desktop is inflexible and a hindrance to doing business.

    With corporate supplied desktop continuing to be a key

    ...
  • Thinking VDI? Re-consider the old Terminal Services Model

    Conclusions: Based on cost modelling, organisations looking to provide a ‘Windows virtual desktop’ experience should consider centralised, Windows Server OS based computingas opposed to Windows Desktop OS based computing. In addition to lower costs for hardware and simpler management and deployment, Windows Server OS based

    ...
  • Service resilience - A defining factor of the user experience

    Conclusion: The digitisation of services that used to be delivered manually puts the spotlight on user experience as human interactions are replaced with human to software interactions. Organisations that are intending to transition to digital service delivery must consider all the implications from a customer’s perspective. The larger the number of

    ...
  • Windows downgrade rights, XP and legacy applications: Resistance is futile!

    Conclusion: Organisations that need to run legacy applications under Windows XP will no longer have access to economically sustainable options. In short, there is no way to maintain an XP environment without Software Assurance, and thus there is no practical way for an

    ...
  • Mobile device lifecycle vs the desktop lifecycle

    Conclusion: IT groups often seek to manage mobile device fleets using practices honed for desktops and laptops. These groups will find themselves facing eight significant challenges. Furthermore, as the mobile management field evolves, desktops and laptops will take on some mobile device management practices, rather than mobile devices being

    ...
  • The desktop is dead. Long live application delivery! - Part II

    Conclusion:When faced with the need to upgrade the desktop, rather than viewing this as a refresh or modernisation project (which is an IT centric approach to technology issues) undertake a business centric Application Delivery roadmap that focuses on the end-user’s application experience and the business benefits.

    An Application

    ...
    Related Articles:

    "The desktop is dead. Long live application delivery! - Part I" IBRS, 2013-10-29 00:00:00

  • The desktop is dead. Long live application delivery! - Part I

    Conclusion:When faced with the need to upgrade the desktop, rather than viewing this as a refresh or modernisation project, which is an IT centric approach to technology issues, undertake a business centric Application Delivery roadmap that focuses on the end-user’s application experience and the business benefits.

    An Application Delivery approach will reduce project

    ...
    Related Articles:

    "The desktop is dead. Long live application delivery! - Part II" IBRS, 2013-11-30 00:00:00

  • It's time to move beyond the desktop!

    Conclusion: For the last 20 years an organisation’s applications and data have been largely accessed from a Windows desktop. While the Windows desktop will remain an important access platform, IT organisations will be expected to also enable access via mobile device and to support Software as a Service (SaaS) applications.

    The first step is to shift

    ...

In the News

Outdated work from home policies bog down Aussie businesses - Computer Reseller News - 6 April 2020

IBRS analyst Dr. Joseph Sweeney provides best practice-advice on working from home in the current pandemic situation. Dr. Joseph Sweeney discusses current working from home policies which are...
Read More...

Centrelink crashes under demand for crisis payments - Australian Financial Review - 23 march 2020

IBRS workforce transformation advisor Joseph Sweeney said many government departments had to navigate difficult IT environments that were only part-way through their digital transformations, with...
Read More...

Inside EY's security work at ANZ - Australian Financial Review - 3 March 2020

"There is more security work to go round than there are resources. So I don't think the market is that crowded. It's important to remember that security is not something you buy and then it's done;...
Read More...

Google cloud boss looks to AI as it fights Amazon, Microsoft duopoly - Australian Financial Review - 2 March 2020

IBRS analyst Joe Sweeney has been tracking the three major Cloud vendors capabilities in AI and said Google is right to believe it has an edge over AWS and Microsoft when it comes to corpus (the...
Read More...

What should be in Australia’s next cyber security strategy? - Computer Weekly - 10 Feb 2020

Peter Sandilands, an advisor at analyst firm IBRS, called the discussion paper “a pre-judged survey” that is mostly looking for answers. He also questioned if the resulting recommendations would be...
Read More...

Subscribe to IBRS Updates

Invalid Input
Invalid Input
Please enter a valid email address
Please enter your mobile phone number
Invalid Input

Get in-context advice from our experts about your most pressing issues or areas of interest

Make an Inquiry

Sitemap