ITSM Problem Management Reactive or Proactive? – Webinar Presentation Kit
Problem management is a vital business process that all organisations should be familiar with. But are you reactive or proactive?
Mark Unwin
10 May, 2023
Operations and Service Delivery
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Ticket Deflection: Improving Customer Service and Lowering Costs Through Self-Service Strategies
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
IBRS Advisor Team
22 March, 2023
Developing Cloud Maturity: Setting the Right KPIs (Part 3 of 4)
Assessing an enterprise’s success when responding to Cloud security risks and managing costs is determined by performance metrics. What key performance indicators (KPIs) should be used by organisations to better access, govern, integrate, and improve their Cloud environments?
IBRS Advisor Team
9 December, 2022
Building a High-Performance Hybrid Working Environment in the Post-COVID Era
Numerous organisations are now transitioning to hybrid work, allowing staff to do their jobs both remotely and inside the office. What do enterprises overlook in hybrid work that makes the transition to hybrid work less challenging?
IBRS Advisor Team
8 August, 2022
Joseph Sweeney
5 October, 2021
Critical Controls for ERP Projects: The Human Factor
The choices when selecting and designing an Enterprise Resource Planning (ERP) solution are immense and typically require industry-specific considerations.
Mark Unwin
2 July, 2021
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