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Geoff Johnson

info@ibrs.com.au

Geoff Johnson was an IBRS advisor between 2015 - 2018 specialising in aspects of enterprise networking and related IT solutions particularly networking infrastructure and services including Telecoms, Data Communications, network preparation for Cloud applications, Unified Communications and Collaboration, Telephony, Contact Centre, Internet of Things / Operational Technologies networking, Satellite and Mobility. He had 23 years of experience in enterprise networking Analyst and Consulting roles. His specialty was Business Development, Strategy and Architecture Consulting for large and mid-size Enterprises, Government Agencies, Networking Infrastructure Vendors and Network Service Providers. Geoff has been a Research Vice President, Telecommunications Director, General Manager and Network Manager in both User and Supplier roles.

Pervasive networking is becoming ubiquitous as fixed and mobile communications’ reach, coverage, reliability, latency and speed improve consistently over time. These critical networking characteristics are unlikely to saturate before 2025. The net outcome of all these factors is that telecommunications and enterprise networking will deliver networked applications that create the foundations for transformational corporate agility and productivity.

In this IBRS Master Advisory Presentation (MAP), IBRS outlines the high-level issues, surrounding communications from both business and technology viewpoints. This MAP is designed to guide and stimulate discussions between business and technology groups and point the way for more detailed activity. It also provides links to further reading to support these follow-up activities.

The MAP is provided as a set of presentation slides, and as a script and executive briefing document.


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Conclusion: Telstra’s new shared access WiFi service Telstra Air solves the problems of users’ limited access to WiFi away from their own home, office or WiFi Hotspots by sharing some of other users’ WiFi capacity (2Mbps on a land line).

It uses globally deployed Fon services which also have massive capital expenditure reduction benefits for fixed and mobile telecommunications carriers and global roaming benefits for Internet service providers and users.

Enterprises should evaluate this type of architecture and service for use in novel ways to brand, differentiate and transform their customer engagement. Shared WiFi access to the Internet is another example of recent trends in the ‘sharing’ economy such as airbnb, Uber, GoGet carshare and others that create practical value.


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Conclusion: Businesses with an interest in becoming ‘digitally transformed’ need to take stock of their current status and preparedness. Systematic as well as creative approaches can be taken to discover ways to radically upgrade the business’ operations as shown in a self-assessment.

Use this checklist showing five stages of maturity in preparing for a digitally based transformation of the business.

Take the necessary actions in a graduated approach to make the required transitions endure.


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Conclusion: Digital disruption is now a given in every industry vertical, although each is impacted in its own distinctive ways.

The drivers for connecting everything and transforming business are the desires for improving corporate agility and personal productivity. The use of utility information and communications technologies (ICT) such as Cloud and Mobility is proving to be a key enabler of Digital Transformation for any size of private or public sector business in any sector.

Transformation, agility and productivity are coming from hyper-connected people and processes.


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Conclusion: leading Mobile Device Management (MDM) solution providers will persist but face multiple challenges with Microsoft’s Enterprise Mobility Suite, especially its Intune Configuration, rising as a logical challenge to MDM in >50% of Australian enterprises before 2017.

The dominant MDM selection criterion will remain: how well does this mobility solution integrate with Microsoft and others?


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Conclusion: softening business conditions in Australia demand that IT operations executives find current cost (cash) savings, optimise the cost of existing operations and/or make valuable new contributions to the enterprise by leveraging networking technologies and practices throughout IT.

IBRS has identified ten practical ways to cut enterprise networking costs while preparing to execute a business’s digital strategy.

Expect to obtain a mix of cost savings, cost optimisation and revenue contributions from networking. Aim to create business insights into making savings from using communications creatively rather than just connecting data, processes, devices and people.


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Conclusion: consumers are de facto demanding Omni-channel customer service in digital commerce for its single consistent positive experience but Omni-channel service is only an aspiration for most businesses today.

  • Viable Omni-channel technology and IT architectures exist and are rapidly emerging but insensitive, unknowing business management is the main inhibitor to adoption of Omni-channel as the universal approach and practice.
  • Omni-channel creates a bigger scaling problem in marketing and IT than most enterprises currently envisage.
  • Leading adopters are evaluating Omni-channel service as a goal, but only investing in deployments that are immediately affordable because an Omni-channel ecosystem can be endless.

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Conclusion: The first generation of the Internet of Things (IoT) is now reliably internetworking uniquely identifiable embedded computer devices.

However, the emerging Internet of Everything (IoE) will go beyond the IoT and its machine-to-machine (M2M) communications between devices, systems and services. The demands from popular consumer IT will lead to a broad adoption of IoE in enterprises although corporations will focus on the IoE for its business process improvement.

Use of common collaboration tools will become the most prevalent and valuable way to extend isolated low level IoT interactions into sophisticated orchestrated IoE apps that deliver valuable experiences and tangible benefits to both consumers and corporate users.


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In the News

How Do You Choose The Best Application Environment For Your Business? - WHICH-50 - 8th October 2019

According to a new IBRS study, spend on enterprise solutions is set to increase in 2019-2020. Both IT and line of business buyers need to consider how they manage procurement of these new solutions...
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The pros and cons of shadow IT In today’s business world - WHICH-50 - 23 July 2019

Shadow IT sounds like a covert — quite possibly dark — force. And to some people it may well be. But the truth is both far simpler and more complex. According to Cisco, Shadow IT is the use of...
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Busting The Three Big Cloud Myths - WHICH-50 - 11 June 2019

Organisations that are resisting the shift to cloud computing are often basing their decisions on common misconceptions around security, price and integration. That’s a key finding in a recent...
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ANZ business users calling the shots in ICT decisions

Conducted by Australia’s Intelligent Business Research Services (IBRS) and commissioned by TechnologyOne, the survey of 261 business leaders in ANZ has shown that business functions are having more...
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Managed security: a big gamble for Aussie IT providers - CRN - 02 August 2018

TechSci Research estimates the Australian managed security services (MSS) market will grow at a CAGR of more than 15 percent from 2018-23 as a result of the increased uptake of cloud computing and...
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