Conclusion: For many good reasons collaboration is seen as a means to improve productivity and kick-start innovation. Both productivity and innovation are how organisations can raise their effectiveness and competitive edge.
However, simply ‘doing collaboration’, as though it comes as a readymade solution, is a certainty to fail. Collaboration needs governance and management. The expectations have to be established and the tools to achieve an organisation’s goals need clarity and agreement. The biggest factor is people and culture, and how these respond and develop over time.