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Peter Bickerton

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Peter Bickerton is an IBRS advisor covering strategy, program and project governance, developing and critiquing business cases and reviews. Peter is an experienced program board executive in enterprise ICT transformations across business development and national infrastructure replacements.  Peter is an executive mentor and coach improving workplace environments and maximising productivity and improving key stakeholder relationships. Peter has held senior executive positions including CIO and Deputy CEO in both operational and service delivery roles in the Federal Government as well as twenty years of experience in law enforcement both overseas and in Australia.

With the outbreak and continued spread of the recent Coranavirus, or COVID-19, your business continuity plan (BCP) may need to be put in motion.

IBRS has created the Business Continuity Planning: Pandemic Scenario template to test your BCP using the potential COVID-19 pandemic.

Download and use this template to ensure your organisation is well prepared.


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Related Articles:

"BCP Steps and Checklist" IBRS, 2020-03-06 20:04:13

"Incident response planning: Key artefacts" IBRS, 2020-02-06 04:20:37

"Incident response planning: More than dealing with cyber security breaches and outages" IBRS, 2019-07-05 00:59:04

"Preparing for a Swine Flu Pandemic - Avoid being 'piggy in the middle'" IBRS, 2009-06-29 00:00:00

"Testing your business continuity plan" IBRS, 2019-05-31 13:39:29

"Top 10 considerations when running an incident response drill" IBRS, 2018-09-04 13:29:16

Being prepared: IBRS has created a BCP checklist to help you create and/or update your business continuity plan.

This diagram is to be used in the following ways:

  • A checklist to ensure all BCP steps have been actioned and/or updated as required
  • An easy reminder to update key supporting documents to the BCP to remain current which include:
    • Enterprise risk frameworks
    • Business impact analysis documents
    • Evacuation and lockdown procedures
    • Recovery plans and testing of these plans
    • IT disaster recovery plans
    • Communication plans
    • Regular executive reporting

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Conclusion: Two key supporting artefacts in the creation of pragmatic incident response plans are the incident response action flow chart and the severity assessment table. Take time to develop, verify and test these artefacts and they will be greatly appreciated in aiding an orderly and efficient invoking of the DRP/BCP and restoration activities.


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Related Articles:

"ICT disaster recovery plan challenges" IBRS, 2019-08-03 20:43:12

"Pragmatic business continuity planning" IBRS, 2018-08-01 09:12:08

"Testing your business continuity plan" IBRS, 2019-05-31 13:39:29

"Top 10 considerations when running an incident response drill" IBRS, 2018-09-04 13:29:16

"What are the important elements of a Disaster Recovery Plan?" IBRS, 2016-08-30 01:17:08

Conclusion: There are many benefits in taking a break during the holidays that go beyond just recharging the batteries. However, along with the seemingly obvious benefits, there are also some traps for the unwary. On the flip side, there are some benefits to working in the office during the quieter periods, so take time to prepare and plan for the holiday period: develop sound strategies for all staff and above all, be authentic with setting expectations.


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Conclusion: A recent Harvard business review article1 reinforced the view that meetings have increased in length and frequency over time from 20 % to nearly 50 % of the working week. This time does not include the planning, reading and preparation of those meeting. Executives such as CIOs or similar should spend some time assessing how effective meetings are in their organisation to return the valuable commodity of time to all and reap the benefits.


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Conclusion: Since the earlier IBRS contact centre trend report was released at the beginning of 20171, it is time to reflect on those trends and reassess what improvements have been made. Fortunately, there have been new trends that emerged to assist ICT managers in strategic planning for the necessary tools and management aspects in transformational activities through to replacing call centre technical debt with future technologies.


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Conclusion: The adherence to the recently introduced guidelines under ISO:31000 20181 is key to every ICT manager’s responsibilities and leadership remit as they are key in driving and leading the adoption of risk management guidelines across an organisation due to the overarching responsibilities of creating and protecting value. These new risk management guidelines have been deliberately rewritten to be simplified and based around a new reviewed set of principles, framework and processes. Greater emphasis is now placed on leadership to ensure risk management is more integrated and to ensure more actions and controls are in place at critical stages of projects as well as business operations.


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Related Articles:

"Risk management – Tips and techniques" IBRS, 2017-10-02 22:35:45

"Testing your business continuity plan" IBRS, 2019-05-31 13:39:29

Conclusion: ICT disaster recovery plans (DRPs) have been in place for many years. Fortunately, invoking these plans is rare, but just like insurance plans, it is wise to ensure the fine print is valid, up to date and tested on a regular basis to minimise restoration of business services reliant on the complex range of IT enablers in place. Adoption of general Cloud services and the ever-changing ICT asset landscape requires careful alignment with the DRP to be ready when the restoration is required.


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Conclusion: In times of business disruption, the value of a pragmatic and accessible incident response plan (IRP) will become the main tool in getting the business back to normal operation, and minimising loss of revenue, services and reputation. This holds true during the time of stress when attempting to get back to normal operations. Using the analogy of taking out insurance, insurance is usually highly recommended or great to have, but hopefully rarely required and of little or no use when you need it to find it is out of date and/or incomplete. The same principle applies when you need to activate the IRP to quickly get that critical business function operating to sufficient levels.


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Related Articles:

"Pragmatic business continuity planning" IBRS, 2018-08-01 09:12:08

"Testing your business continuity plan" IBRS, 2019-05-31 13:39:29

"Top 10 considerations when running an incident response drill" IBRS, 2018-09-04 13:29:16

"What are the important elements of a Disaster Recovery Plan?" IBRS, 2016-08-30 01:17:08

Conclusion: Regular testing of the business continuity plan (BCP) has many benefits which go beyond ticking the mandatory compliance box to keep audit off the back of executives. Effective testing exercises ensure the BCP has been updated and includes sense-checking the completeness of resources required in the recovery strategies of critical business functions. Running regular BCP exercises also has the benefits of raising the importance of identifying weaknesses, aligning restoration time expectations and ensuring continuous improvement.


Register to read more...


Related Articles:

"Pragmatic business continuity planning" IBRS, 2018-08-01 09:12:08

"Top 10 considerations when running an incident response drill" IBRS, 2018-09-04 13:29:16

"What are the important elements of a Disaster Recovery Plan?" IBRS, 2016-08-30 01:17:08

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