Phil Hassey

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Conclusion: Optimising the efficiency and security of statutory board communication is a critical requirement for any organisation. The development of board portal solutions have enabled the basis of board communication to shift from paper to digital media. It is vital that the IT department helps to facilitate this shift. The key challenge for IT departments is to ensure a focus on solutions that are able to be implemented across multiple platforms, and not tied to the latest ‘must-have’ device.


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Conclusion: A new leadership team in a major IT provider such as IBM will mean the potential for change and disruption for customers, partners and staff of IBM. This change may vary from a potential for a shift in strategic direction to more incremental changes as new management seeks to place its stamp on company performance. Just as in your organisation, new leadership at IBM will mean new ideas and processes for both IBM and its clients.


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Conclusion: Due to the cyclical nature of outsourcing contracts, a large number of large enterprises and government agencies in Australia have engaged in a renewal process for outsourcing contracts in the past 24 months. It is clear from the new contract terms that the balance of power in the relationship has shifted from vendor to organisation. The window currently exists for a deal structure that ensures you maximise business objectives and outcomes and your provider achieves measurable service levels and process delivery.


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Conclusion: Engagement by Australian organisations with Indian based service providers (IBSP) has accelerated in recent years. Indian providers have invested significantly to increase the breadth and depth of engagement with their Australian clients.


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