Analytics

Conclusion: A common pitfall experienced by service-orientated organisations is the disconnect between its digital efforts and its marketing program. In good practice, marketing efforts should underpin your digital strategy. This can be achieved by unifying marketing’s focus on customer and staff engagement, communications and promotion with the leveraging of digital channels to conduct these activities.

Conclusion: As Australia’s use of consultancy services continues to grow, so too does the need for businesses to obtain value from these engagements quickly and effectively. Key to obtaining this value is the organisation’s ability to easily and rapidly provide consultants and contractors with the specific context of your business, your customers and your unique challenges.

By providing the organisational context quickly, you can mitigate time, scope and budget creep, improve the quality of outputs developed by consultants and ensure that consequent plans are actionable and genuinely valuable for your business.

However, the ability to provide the needed organisational context quickly and effectively to consultants remains a common organisational challenge, and therefore a pitfall for successful vendor engagement. This paper covers how you can overcome this pitfall.

Conclusion: The IT organisation in most enterprises suffers from the “Cobbler’s Children” syndrome – they give great advice but do not practise what they preach. A prime example is when IT does not apply Enterprise Architecture approaches and capabilities to the business of IT itself¹ and yet expects other departments to apply such principles. Sadly, a new deficiency is emerging in IT as increasingly the role of analytics is democratised across the business – leading to the lack of data analytics capability for IT itself.

As organisations embrace data science, artificial intelligence and machine learning to generate increasingly sophisticated insights for performance improvement, IT must not let itself be left behind. This means ensuring that within a contemporary IT-as-a-Service operating model, space is created for the role of IT Data Analyst. This should be an inward-facing function with primary responsibility for the generation and curation of the IT organisation’s own core information assets in the form of data relating to the portfolio of IT assets, services and initiatives, including curation of operating data from Cloud providers and other partners.

Conclusion: While the current artificial intelligence (AI) initiatives are data-driven, there are instances whereby the current data is insufficient to predict the future. For example, answering the following questions might be challenging if the available data is only of a historical nature irrelevant for forecasting purposes:

• Q1: What will be the effect on sales if the price is increased by 10 % as of the next quarter?
• Q2: What would have happened to sales had we increased the price by 10 % six months ago?

The purpose of this note is to provide a framework that can be used to derive sales principles to answer the above questions. The same approach can be used to derive other business processes principles such as procurement, customer service and client complaints tracking.

Conclusion: Artificial intelligence technologies are available in various places such as robotic process automation (RPA), virtual agents and analytics. The purpose of this paper is to provide an AI maturity model in the analytics space. The proposed maturity model can be applied to any type of industry. It provides a roadmap to help improve business performance in the following areas:

• Running the business (RTB): Provide executives with sufficient information to make informed decisions about running the business and staying competitive.
• Growing the business (GTB): Provides information about growing the business in various geographies without changing the current services and products.
• Transforming the business (TTB): Provides information to develop and release new products and services ahead of competitors.

Conclusion: Automation is understood to facilitate repetitive but essentially simple tasks. In conjunction with general purpose machine intelligence, virtual personal assistants and technologies leveraging artificial intelligence, automation will expand into more operational roles.

As the technologies improve, the potential applications will expand and play a larger marketing role.

Conclusion: The return on investment in big data and associated analytics projects has been generally positive. It is more likely that returns over the longer term will grow too, provided strategic aims are established. The promise of big data hinges on information analysis, and therefore organisations must be clear as to use and application of the insight.

Many IT organisations are trying to change their perceived image from high-cost / low quality to value-added service providers. However, many of the adopted approaches revolve around improving just few processes (e.g. problem management). While these processes are important, they are insufficient to produce the desired effect for IT groups to deliver value-added services. 

In this IBRS Master Advisory Presentation (MAP), IBRS outlines the high-level issues, surrounding Running IT as a Service from both business and technology viewpoints.This MAP is designed to guide and stimulate discussions between business and technology groups and point the way for more detailed activity. It also provides links to further reading to support these follow-up activities.

The MAP is provided as a set of presentation slides,  and as a script and executive briefing document.

Conclusion: Machines are becoming increasingly proficient at tasks that, in the past, required human intelligence. Virtually all human domain expertise can be encoded in digital data with the right knowledge engineering tools. The bottleneck in understanding between humans and software is shaped by the ambiguities inherent in human communication, not by the challenge of developing machine intelligence. To benefit from big data, organisations need to articulate knowledge in the language of data, i.e. in a format that is not only understandable by humans but also actionable by machines.

Data scientists are in hot demand. In December 2012 the Harvard Business Review featured an article titled “Data Scientist: The Sexiest Job of the 21st Century”. International online job boards and LinkedIn have many thousands of openings asking for big data skills, and a growing number of openings for data scientists. What is all the hype about?

Conclusion: Government agencies are slow in implementing open public sector information in line with freedom of information requirements. Agencies are challenged in terms of awareness of related government policies, in terms of cross-disciplinary collaboration, and in terms of obtaining funding for open data initiatives. The implications are not limited to government, but also affect the ability of Australian businesses to develop innovative products that derive value from Big Data in the public domain.

The topic of Big Data has been propelled from the engine room of theWeb 2.0 giants into the mainstream press. Over the last decade, the volume of data that governments and financial institutions collect from citizens has been eclipsed by the data produced by individuals in terms of photos, videos, messages, as well as geolocation data on online social platforms and mobile phones, and also the data produced by large scale networks of sensors that monitor traffic,weather, and industrial systems.

IBRS has always recognised data as the key to value creation, and has built up an extensive body of research on the latest trends and the shift from enterprise data to “big data” that is currently unfolding. This white paper addresses the scale and the businessimplications of this shift.

Many organisations are seeing growing demandand discussion around mobility and mobile ap-plications, in particular in the Networks Group.In theory, mobility can enable significant businessinnovation and optimisation of business process-es. However, few organisations have been able toclarify the benefits of mobility in terms that arealigned to their organisational goals and visionsstatements. This challenge is exacerbated by therapid innovation and changes underway in themobility market.

What is needed to address these problems is aconsistent, repeatable process that embeds mo-bility into the organisation’s overall IT Strategy.At the same time, mobility needs to be treatedslightly differently to many traditional projectsof work, as most mobility initiatives are smaller,with shorter deliver times, than large system de-ployments, but of often intimately interconnectedwith, and enabled by, the traditional larger backend systems.

To meet this challenge, IBRS developed its Mobil-ity Strategy Methodology, which provides a formalframework and process.

Conclusion: The maturity of information management practices in an organisation has a direct effect on the ability to achieve business goals related to supply chain optimisation, the quality of financial decisions, productivity, and quality of service. The exponential growth of unstructured information is no replacement for structured information. Quite the opposite: a stream of unstructured Big Data can only be turned into tangible value once it is channelled through a distillery that extracts highly structured information accessible to human decision makers, and that can be used to provide a service to the public or to drive a commercial business model. The transformation of unstructured data into knowledge and actionable insights involves several stages of distillation, the quality of which determine the overall performance of the organisation.

Conclusion: Effective data science requires a cross-disciplinary team of highly skilled experts, as well as data in sufficient quantity and quality. These requirements imply a level of maturity in information management that is beyond the capability of most organisations today. An information management maturity assessment can help determine whether an organisation is ready to embark on a big data initiative, and to identify any concrete deficits that need to be addressed.

Conclusion: There are many links between the story of data warehousing and the story of SAP adoption, going all the way back to 1997, when SAP started developing a “Reporting Server”. Over the following decade SAP firmed up its dominant position as a provider of Enterprise Resource Planning functionality, creating countless business intelligence initiatives in the wake of SAP ERP implementation projects. Up to 80% of data warehouses have become white elephants, some completely abandoned, and others have been subjected to one or more resuscitation attempts. Big data can either be the last nail in the coffin, or it can be the vaccine that turns the colour of the data warehousing elephant into a healthy grey.

Conclusion: Big data not only refers to the growing amounts of netizen-generated online data, it also refers to customer expectations related to the data services provided by corporations and government departments. Increasingly corporate and individual service users expect not only a basic service, but also access to advanced tooling for data transformation, representation, and integration into other systems. In the future, the level of maturity and professionalism of an organisation will increasingly be determined by data-related quality of service characteristics. It is time for organisations to grow-up, and to treat information services as a core product line.

Conclusion: Location, or geospatial information, is a central but significantly under-utilised element of the volume of data created and leveraged by organisations. Location information is simply presented and leveraged as text, e.g. an address. But location information is not just about where an asset or activity is located, but rather, where it is located in relation to other assets or activity. That relationship is best presented visually.

Conclusion: The implementation of, and ongoing investment in Business Intelligence (BI) solutions have regularly failed to meet organisational expectations, both in terms of business outcomes and cost¹. Further highlighting this, the most recent Gartner predictions for 2012 highlight that by 2015, more than 85% of Fortune 500 companies will have failed to effectively exploit Big Data (and by extension BI) to achieve competitive advantage². As an outcome, consideration of the establishment of a BI Competency Centre is relevant for a large number of organisations who wish to improve outcomes of BI within their organisation. The establishment of the centre of excellence can align resources, focus capabilities and ensure education of projects and processes are shared across the organisation.

Conclusion: Over the last decade, the volume of data that governments and private corporations collect from citizens has been eclipsed by the data produced by individuals, as photos, videos, and messages on online social platforms, and also the data produced by large scale networks of sensors that monitor traffic, weather, and industrial systems. Web users are increasingly recognising the risks of handing over data-mining rights to a very small group of organisations, whist getting very little in return. The pressure is on to develop robust solutions that not only deliver value, but also address concerns about data ownership, privacy, and the threat of data theft and abuse.

Conclusion: Adding analytics is essential to any social media strategic initiative, whether it is well organised or just experimental. Without using analytics an organisation is blind to market interaction and therefore cannot modify or understand how to modify tactics. However, avoid simply trusting the data alone to provide the answers and set directions. To gain the most benefit from such analytics tools will require skills in interpretation, analysis and judgement in when to implement actions and or revisions.

Conclusion:Organisations are drowning in complexity and information overload. At the same time, saving costs is at the top of the agenda. The only realistic path forward lies in tackling complexity head-on by deploying analytical techniques that help identify spurious complexity and confirm intrinsic complexity. Subsequently spurious complexity can be removed by surgical intervention, one step at a time.

Conclusion: Web analytic tools are so pervasive and widely used it hardly seems necessary to consider their capabilities and implementation. Yet businesses and other organisations may under-use, their Web analytics software. In which case they are not obtaining the value they expected.

The evidence from both measured and anecdotal sources is that organisations that achieve the greatest gains through Web analytics have used a process to select the right tool for their needs, then integrated it well, and trained their staff to use the system to segment visitors, understand their engagement, and quantify the effectiveness of the website.

Conclusion: In our experience many Business Intelligence (BI) initiatives end up well short of their original objectives. But all is not lost. Sometimes it helps to learn from the experiences of others. For those:

• Intending to embark on a new BI initiative
• Working to remediate a BI strategy that had lost momentum.

This research paper examines some case studies and examples which reference breakthrough approaches and reflect the sometimes arduous travails involved in dealing with the many challenges presented by BI projects.

Conclusion: To gain insight into C-level executive intentions with information management, Accenture carried out a global survey² in 2007. Whilst the majority of respondents had well-developed views on the power of Business Intelligence (BI) as a strategic differentiator, the report unearthed an underlying frustration in achieving their vision of an organisation-wide BI capability. This echoes our experiences in the ANZ market in which we observe many CIOs struggling to bring their complete BI visions to reality.

Conclusion: In 2008, corporate databases reached unprecedented sizes. Yet despite the abundance and diversity of data, many organisations remain challenged by Business Intelligence (BI) initiatives. They buy on vendor promise, but many have difficulty fulfilling it. Against this backdrop, and in a confusing post-acquisition market, BI vendors continue to release increasingly sophisticated and capable products.

Conclusion: Too often corporate decision making is not a rational and well structured process.. The team charged with making the decision often accumulates a lot of information, probably biased by their own values, then goes into a room and emerges with a decision. This approach is a poor basis for making complex or important decisions  

Conclusion: Through various channels of the media the news that the first wave of Baby Boomers are retiring implies some uncertainty. While it is true that those people who are 60 are retiring, the actual numbers are quite small and the flow on effect to the economy not large – just yet.

Population, like the planet, is something accepted as a basic fact, but like the initiatives to reverse global warning and operate in a sustainable way, significant changes are happening to the composition of the population that alter sixty years of accepted facts.

Organisations cannot create a single strategy to deal with demography but the effects of demographic change must be catered for in the next decade. In the broadest terms, with fewer young people and more older people, different approaches to training and skills, working arrangements and communication with the market are likely. Organisations that have seen and planned ahead may not only find a competitive advantage but an easier transition to the changes that will ensue.

Conclusion: Understanding the future would obviously give everyone a real competitive edge, or at the very least reduce wastage and efforts in the wrong direction. Forecasting is intended to reduce risk but the quality of forecasts is the key to getting something useful from them. That statement may seem simplistic but many forecasts do not use standard methodologies, or even methodologies that are clear to an outside observer. For anyone using forecasts to build plans and investments, the forecast should meet two conditions:

1. Use a clear and transparent methodology with data that is verifiable and from known sources, and:

2. A forecast model that contains more than one outcome, because a range of possible outcomes within the confines of the forecast, may be more realistic given the variable forces operating in a market.

Unless a forecast meets the two conditions outlined above, what ought to be a powerful instrument with which to organise strategy, is just a scrap of paper.

Conclusion: For medium sized companies there is no opportunity to fail at the planning stage otherwise it’s burning the investment capital and not even dealing with the big ROI issues.

Whatever web analytics software is selected it ought to be accountable over four key criteria:

1. Enterprise Resources

2. Capital Invested

3. Human Capital

4. Web Productivity

This is a progressive evaluation of a system and is therefore robust enough to assess the return on investment over many dimensions.