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01 March 2021: ServiceNow released the latest quarterly edition of its platform.
Why it’s Important
ServiceNow provided the latest quarterly release in March 2021. In this version, called ‘Quebec’, ServiceNow has revised its support model and incorporated major changes to enable the effective upgrades from either New York, Orlando or Paris versions.
A streamlined support structure will help CIO and ITSM team on a ‘learn, prepare and upgrade’ model.
One of the big winners is the telecommunication sector, with enhancements to the product cataloguing, order management and open API’s to assist with alarm management. A new processing engine has been created to automate alerts and incidents.
ServiceNow clients should set time to review the release notes for Quebec and consider the ‘learn, prepare and upgrade’ literature to determine whether they are ready for the upgrade. If so, plan and execute once the risks and value are clear.
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Limited resources and a lack of skilled staff are holding back councils' IT plans. Australia's local councils are under increasing pressure to modernise their operations and improve on-line service delivery for residents, but many are starved of the funds and skills to achieve those goals. These are the key findings of a report from IBRS into local government IT management. The report - Winds of Change also Sweeping Local Government - found that local government IT leaders are grappling with demands to simultaneously improve online customer-centric service delivery while reducing operating expenses.
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