Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Adobe’s AI agents represent the natural evolution of ecommerce, moving beyond chatbots to integrated, multi-step workflows for customer self-service.
Creative AI is evolving beyond manual prompting to programmatic, high-throughput image generation with enhanced governance and analytics features.
Figma’s successful IPO signals a robust design software market, potentially encouraging competitors to also go public soon.
Explainable AI offers diverse techniques like LIME, SHAP, and counterfactuals, crucial for building trust, meeting compliance, and empowering staff to collaborate effectively with AI systems.
Zapier’s new agentic AI, with ‘pods’ and ‘dashboards’, revolutionises automation by enabling low-code, adaptable, AI-driven workflows for businesses.
Salesforce’s $8 billion acquisition of Informatica aims to enhance its AI capabilities by improving data management, integration, and governance across its platforms.
AI in web dev changes WCM, impacting digital, web, UX, content, and e-commerce. Assess infrastructure, pilot projects, and invest in skills.
A critical analysis of AI trends, debunking vendor-driven myths and emphasising practical, business-oriented adoption strategies.
