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Sourcing & Staffing

Have you ever been at a conference where everyone in the room is a stranger and you just wanted to leave? Have you ever tried to conduct an interview with an applicant who gives only ‘Yes’ and ‘No’ responses to questions and clearly does not want you to enter their world?

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This month has been the most active I’ve ever seen with announcements in shared service panels, or plans to establish one by government agencies, so all that news doesn’t seem to have impacted much at all. There have also been a lot of roll-outs, project completion and project plan announcements this month. Overall it’s been a pretty positive month for outsourcing.

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Conclusion: At IBRS, we often find that the performance of IT Managers is weighed too heavily on short-term criteria. In such environments when outsourcing is being considered, the pressure to minimise current costs and to be seen to take quick, decisive action can result in on-going problems and higher than anticipated costs. There are, however a number of strategies that organisations can adopt which will lead to significantly better outsourcing outcomes.

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This month has been very surreal in terms of IT industry news. The ICT industry in general is starting to look like a TV drama series, with law suits (public and private), regulatory investigations, compliance investigations, law enforcement investigations, complaints against IT companies, suspicions of regulatory breaches, you name it! Lawyers have been very busy this month. Seems like tight economic conditions, increased awareness of weaknesses in both company and public protocols when it comes to ICT has made institutions more aggressive (and defensive) when breaches or suspected breaches (of anything) occur, giving these types of things a much higher profile in IT news.

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What’s most significant this month is the rate of activity! Lots of deals, lots of tenders and positive forecasts for the IT industry. Telstra got a lot of contracts this month, and contracts for cloud services seem to be on the rise.

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Conclusion:Organisations that practice smart sourcing know what they can achieve with their resources and what must be sourced externally. They also know how to act on that knowledge to deliver timely and cost effective services to their clients.

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Conclusion: The phase of the outsourcing lifecycle that involves the selection of the service provider is where the buying organisation has the opportunity to make a decision that can make or break the outsourcing initiative. A considered approach that includes an analysis of both the buying organisation requirements and potential service providers' capabilities is the most likely way to achieve a successful outsourcing outcome.

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Conclusion: In the best-selling 1982 publication "In Search of Excellence"1Tom Peters introduced the concept of MBWA or Managing By Wandering Around. His hypothesis, which remains valid today, is that to gain perspective senior executives should periodically distance themselves from usual management activities to see their organisations differently.

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this months’ news, discussions about expected shortages and concerns comes from a combination of economic recovery and stronger performances from outsourcing companies, recruitment companies announcing a rise in job ads, and increased demand for highly specialised IT services, like software testing, and low resources levels. Those things, and IT resource shortage discussions are always a great fallback topic for news providers when there’s not much else to talk about!

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Conclusion: As a CIO enmeshed in day to day activities, it is easy to think myopically of a world bounded only by what is closest to hand: IT clients, staff and suppliers. But to do so can be delusional. Effective CIOs are first and foremost good strategic thinkers constantly focused on delivering better business outcomes. As such, they take the time to survey the world beyond their immediate boundaries, reflecting on and gaining inspiration from the manifold influences that can shape their future plans and indeed over which the CIO may exert affect. Such a world, quite distant from daily routine but subtly connected to it, may be thought of as the CIO’s role as seen from space.

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In the News

New cyber security rules reset $8b cloud marketplace - Financial Review - 26 July 2020

Philip Nesci, IBRS adviser and former CIO, has warned that agencies will need to get their information management sorted out to capitalise on the new rules. ‘‘Agencies need to identify their...
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Australia can build a culture of employee-led innovation - DropEverything - 24 July 2020

IBRS advisor Dr. Joseph Sweeney discusses why it falls to individuals to look at improving their work in a post-COVID world. Dr. Sweeney comments on the need to build a culture of innovation that...
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Outdated work from home policies bog down Aussie businesses - Computer Reseller News - 6 April 2020

IBRS analyst Dr. Joseph Sweeney provides best practice-advice on working from home in the current pandemic situation. Dr. Joseph Sweeney discusses current working from home policies which are...
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Centrelink crashes under demand for crisis payments - Australian Financial Review - 23 march 2020

IBRS workforce transformation advisor Joseph Sweeney said many government departments had to navigate difficult IT environments that were only part-way through their digital transformations, with...
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Inside EY's security work at ANZ - Australian Financial Review - 3 March 2020

"There is more security work to go round than there are resources. So I don't think the market is that crowded. It's important to remember that security is not something you buy and then it's done;...
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