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Sue Johnston

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Sue Johnston is an IBRS advisor who focuses on strategy and governance of private and public enterprise ICT. Sue is able to critique and comment on strategy, ICT investment and innovation management. Sue is also engaged in research on maximising the value of flexible workplaces and women in leadership. Sue has more than 25 years experience as an ICT professional, CIO, business manager and consultant working in diverse organisations in the public and private sector. Sue is passionate about engendering innovation and best practice management in all sized organisations and is a highly regarded advisor and public speaker.

Conclusion: Australian Organisations are actively developing and refining digital transformation strategies in recognition of the changing business and government operational environment. Innovation is generously mentioned in most strategies and there has been an increase in the number of Chief Digital Officer roles being offered and filled to assist organisations to achieve the transformation they are striving for. However, organisations need to actively develop innovation and entrepreneurial skills and capabilities across their organisations to ensure that they have broad skills to contribute to transformation and innovation programs and an entrepreneurial culture to support ongoing experimentation and change.


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Conclusion: It has been well established in recent reports that future workplaces will be significantly different from today and the workers of tomorrow will demand to work differently. Technology has enabled organisations to provide greater freedom to their workers with a new, greater understanding of the strength and weaknesses of flexible working. In addition, organisations will gradually casualise their workforce for greater flexibility. Organisations that fully harness the potential of providing highly flexible or flexible and creative workplaces early will be able to attract and retain the best talent for their workforce. Other organisations will be forced to adapt as work roles and practices disappear or change radically.


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Conclusion: While benefits management is considered highly relevant to project challenges facing organisations, benefits management has proven difficult to fit into the way that the organisation undertakes projects. The potential of effective benefits management is understood, but the ability of organisations to apply it continues to lag.

Implementing a pragmatic approach which considers the culture and relative maturity of the organisation will assist in improving this key area of IT investment governance.


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Conclusion: Nearly all organisations recognise that the world, their industry, and their customers are changing. Evidence of that realisation can be seen in company restructures, strategy and vision documents, and the discourse used by executive management. Change vocabulary such as transformation, innovation, anything Cloud, as-a-service or mobile is widely used. However, history shows that even highly successful companies find change and transformation difficult, with icons such as Novell and Netscape either failing completely or being relegated to market followers.

Review of these and similar organisations shows that being overly committed to a previously winning formula, misreading the market and competition dynamics or responding to market changes too slowly were common missteps.


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Conclusion: organisations have invested considerable resources over the past decade in an effort to improve their procurement capability. ICT investments were often large, complicated, and undertaken over long periods. Companies expressed concerns that they felt vulnerable when dealing with technology vendors, and their relationships often reflected protectionist behaviour. Cloud based services and other consumerisation of ICT procurement places pressure on technology companies to perform, as their customers can theoretically switch quickly and relatively painlessly if they are unhappy with products and/or services. However, organisations will need to be smart buyers to optimise the benefits of the new services on offer, but also be good customers.


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Conclusion: all organisations implement some form of ICT governance to determine how IT will operate: they manage demand, reduce waste and overheads, identify and deliver demand, and address risks.

The scope of ICT Governance is broad and the maturity and capability within organisations to manage ICT Governance differs significantly. ICT Governance activities commonly focus on the compliance aspects of the function and miss opportunities to use them more proactively and to develop significantly better partnerships with business areas.


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Conclusion: innovation is top of mind for many CEOs across Australia. In fact, more than 86 % recognise that they need to invest more in R&D and innovation as part of the company strategy. However, there is a significant gap between the aspirations of organisations and the reality of innovation within these companies and entities. Knowing what behaviours should be demonstrated and having a plan will improve the alignment between goals and achievements. Most CIOs are being asked to drive innovation for the business, yet innovation is still more rhetoric than substance.


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Conclusion: Project Health Checks and Gateway Reviews are an excellent way of assessing the progress of a significant project, identifying issues and taking a corrective action approach that is in the best interests of the organisation. One of the obvious and highest risk periods for projects to go off the rails is the period between when a contract has been signed with a supplier and go-live day. Organisations can ensure that they have all the other elements for a successful project in place such as aligning with the strategic goals of the organisation, a rigorous options assessment resulting in a robust business case, a good governance framework and solid project team, and still have major challenges. There are some softer signs to watch, so that if is action is taken quickly, project failure can be averted.


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Conclusion: Organisations globally and across Australia increasingly understand the importance of providing products and services with a great user experience. Global companies and brands such as Google, the iPhone, the iPad, and the Kindle from Amazon have proven that user experience is an important differentiator even when something is not first to market. User experience (UX) is often confused with User Interface (UI) and organisations wanting to improve the customer experience of the products and services need to understand the difference. Organisations may increase their capabilities or engage an experienced partner to assist them to improve their user experience (UX) and it is important to understand the UX and UI roles and then apply them both in the appropriate manner so that they are not producing the wrong thing in a beautiful wrapper.


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Conclusion: Organisations across Australia are talking about innovation. Having a structured approach for idea management within organisations is critical as is receiving executive support and appropriate funding for new ideas. However, thinking differently about problems and opportunities will be a key competency in the drive for innovation. One approach such as design thinking is being utilised to great effect in other countries. There are some local occurrences but Australia is lagging and needs to take action to catch up.


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