
Digital Citizen Services – From Browsing to Conversational and Agentic Interactions
Website interactions are shifting from static, keyword-based searches to personalised, conversational AI experiences, but human interfaces will remain crucial.

Website interactions are shifting from static, keyword-based searches to personalised, conversational AI experiences, but human interfaces will remain crucial.

Invest in a modular, low-code AI fabric for immediate efficiency gains while avoiding costly, monolithic over-investment.

Firms face an AI talent trap; they must develop new skills and hire to stay competitive in the innovation economy.

AI is being progressively adopted in Human Resources functions, with or without organisational awareness. CIOs need to partner with their HR peers to ensure a disciplined approach to solution selection, implementation, and oversight.

Google’s new AI tool, nano-banana, is a major step towards integrating generative AI directly into creative workflows, automating repetitive tasks and redefining productivity.

An ‘AI arms race’ in education is underway as Turnitin introduces AI humaniser detection. This highlights the need for pedagogical reform, not just technological solutions.

Inception’s updates to Mercury models, including a larger context window, tool calling, and data privacy controls, make them a viable enterprise-grade alternative.

Google’s new sovereign AI capability in Australia, with Gemini 2.5 Flash processing locally, addresses data residency concerns for regulated industries, strengthening GCP’s market position.

Benchmarking AI with strategic games offers a transparent, dynamic assessment of reasoning and adaptability beyond static, traditional tests.