Running IT-as-a-Service Part 24: Total Cost of Ownership is dead – Long live the Total Cost of Service Read More » Wissam Raffoul 1 November, 2016
Running IT-as-a-Service Part 23: Digital world contact centres “ain’t” that digital Read More » Wissam Raffoul 3 October, 2016
What ROI can be expected from transforming into a Cloud environment? Read More » Wissam Raffoul 28 September, 2016
Running IT-as-a-Service Part 22: IT-as-a-Service readiness assessment Read More » Wissam Raffoul 2 September, 2016
What are the important elements of a Disaster Recovery Plan? Read More » Wissam Raffoul 29 August, 2016
Running IT-as-a-Service Part 21: The Digital World demands new Disaster Recovery Plans Read More » Wissam Raffoul 3 August, 2016
Running IT-as-a-Service Part 20: Business transformation requires mature internal consulting function Read More » Wissam Raffoul 1 July, 2016