Running IT-as-a-Service Part 11: DevOps is not different from mature ITIL Release Management Read More » Wissam Raffoul 1 September, 2015
Running IT-as-a-Service Part 10: Designing Practical Configuration Management Databases Read More » Wissam Raffoul 31 July, 2015
Running IT-as-a-Service Part 9: Significant ERP Maintenance Savings are real Read More » Wissam Raffoul 30 June, 2015
Running IT-as-a-Service Part 8: Governance processes critical for HyperCloud success Read More » Wissam Raffoul 30 May, 2015
Running IT-as-a-Service Part 7: Constructing Service Value Agreements Read More » Wissam Raffoul 1 May, 2015
Running IT as a Service Part 4: Transforming from Service Level Agreements to Service Value Agreements Read More » Wissam Raffoul 29 January, 2015