Microsoft Ignite ushers in autonomous agents, creating an immediate need for financial oversight and zero-trust security to manage unpredictable operational costs.
Generative AI will revolutionise how businesses handle data, offering natural language interfaces for queries and merging data and information governance.
Regardless of their current data maturity levels, enterprises often encounter challenges in fully engaging their entire workforce in data-driven decision-making. Senior executives are seeking ways to effectively leverage generative AI to implement enterprise-wide business intelligence, enabling every team to access real-time operational data and derive actionable insights.
Adobe’s Brand Concierge, built on AEP, offers AI agents for personalised B2B and B2C customer journeys, automating content delivery and meeting scheduling to optimise sales.
Casio’s adoption of the Adobe Experience Platform for its global ecommerce rollout across 30 localised websites demonstrates a commitment to data-driven personalisation using AI for enhanced customer engagement. Organisational readiness and a focus on direct sales channels are key strategic considerations for this multinational’s digital transformation.
Graph AI is finally here, and it promises to fix many of the problems in current retrieval, augmenting generation AI services and improving accuracy, context, and reasoning capabilities.
The era of deep collaboration and democratised data analytics forces two very different disciplines – knowledge management and data management – together. A surplus of idealised hype and a lack of practical technologies add pressure.
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
A good dashboard design tells a clear story with correctly represented and comprehensible data in order to provide useful information.
