Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Misconceptions about data management risk leakage and theft of enterprises’ highly sensitive information. What are the false beliefs that jeopardise organisational information security?
Organisations need to address their data management capabilities and limitations to better manage making the right information available to the right people. In this advisory paper, IBRS discusses key trends that offer the best opportunities for enterprises to adopt information management (IM) practices in the workplace.
Artificial intelligence (AI) is an emerging technology that can be applied across business lines and yield significant results when aligned with business priorities. Assessing the AI maturity of your organisation can assist in providing AI roadmaps and aid in developing strategies and business cases.
Data is a big topic, and your organisation should understand the necessary business processes for analytics. Discover how to maintain a successful data journey, and don’t overlook the importance of analytics.
ICT and analytics groups often overlook the importance of data literacy and scientific thinking in self-service analytics.
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