Digital council services are failing Australia’s most vulnerable. The barrier isn’t a lack of technology, but a lack of empathy in their design.
Zapier’s new agentic AI, with ‘pods’ and ‘dashboards’, revolutionises automation by enabling low-code, adaptable, AI-driven workflows for businesses.
C-suite digital literacy: strategy, data, workforce alignment. CIO-led sessions on IT’s role, fostering organisational governance and technology understanding.
Implementing an HCM system represents a complex undertaking that extends well beyond technical deployment. Organisations that approach implementation with a comprehensive understanding of potential challenges – from early planning through risk management – position themselves for success.
Digital transformation, particularly with AI, requires a structured approach like strategic value realisation (SVR) to ensure strategic value capture. SVR aligns stakeholders through clear objectives, focusing on cost reduction, operational enhancement, and stakeholder value. Fragmented AI adoption risks long-term value.
Parametric modelling enhances Agile IT project cost prediction through data-driven complexity categorisation. Accurate data, model flexibility, and clear stakeholder communication are crucial for effective implementation.
Enterprise platforms now embed industrial AI agents, shifting from bespoke solutions. ServiceNow focuses on governance; Salesforce on proactive automation, simplifying deployment and impacting various enterprise roles.
Salesforce’s Agentforce 2dx introduces autonomous AI agents for background tasks, boosting workforce productivity by proactively preparing and processing information, streamlining workflows.
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
