Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
Aligning the enterprise data migration strategy with broader enterprise objectives is vital in facilitating digital transformation. IBRS looks into the interplay between data portability and data mobility in their roles in successful data migration.
Enterprise leaders that impose technology-driven changes in the organisation instead of focusing first on the people aspect and culture that embraces change, find it more difficult to execute a successful digital transformation process. How can leaders best drive technical fundamental changes?
IoT technologies offer immense potential for enterprises to transform into intelligent workplaces that learn from and adapt to user behaviours, enhancing efficiency, productivity, and collaboration. Enterprise leaders should take advantage of these so they can accelerate their organisation’s digital transformation journey through collaborative processes.
The key to unlocking the power of serverless computing lies in implementing better practices. It’s important to start with a solid foundation, careful design and strategic choice of the Cloud provider. Are you ready to revolutionise application architecture? Let’s embark on this exciting journey together.
Pundits of composable technology see a day when all enterprise solutions are broken into reusable building blocks. But is this nirvana of a lego-like approach to enterprise software practical, or even achievable?
As the adoption of generative artificial intelligence (AI) grows exponentially and vendors increasingly embed AI capabilities into their products, CIOs need to recognise the risks and adopt proactive mitigation strategies.
Executing the organisation’s digital strategy to move from on-premise to the Cloud entails choosing and adopting a specific Cloud computing approach. IBRS investigates the concept of serverless computing, which allows developers to concentrate on functionality instead of infrastructure.
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
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