How do you keep your CX leader? And what support do they look for from the organisation?
Hybrid work environments are often a source of diversity and inclusion challenges, leaving many employees isolated and disenfranchised. How can enterprise leaders promote collaboration without marginalising its workforce?
Mid-level managers can resist digital transformation due to its potential to create insecurity in their organisational position and duties. IBRS explores how executives and change teams can support their mid-level managers during digital transformation efforts.
Many organisations have adopted hybrid work, but balancing in-office and remote work performance is proving difficult for some managers. IBRS explores the critical leadership skills that improve outcomes in hybrid world scenarios for ICT teams.
Organisations can better cater to the content authoring needs of their staff, regardless of their staff’s technical background, through hybrid and headless CMS. With DevOps, software developers and content authors can better optimise the platform. IBRS looks into DevOps’ crucial role in new forms of content management delivery.
Transforming an organisation into a digital-first enterprise involves solving problems differently. IBRS explores how design thinking principles can be applied to multidimensional problems and provides a flexible approach to creating solutions that make a difference.
While a pure headless content management system (CMS) has several advantages over traditional CMS, enterprises may be better served by a more traditional CMS that has some aspects of headless added, i.e., a hybrid CMS. IBRS explores how such a hybrid CMS can provide many of the benefits of headless, without the complexity, to support future digital content delivery strategies.
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
What does digital literacy mean to you and your organisation, and how do you improve? This pack covers how an organisation can definitively baseline their workforce’s digital literacy, across three different approaches, depending on their context and business needs.
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