Governance

A strategic and phased approach with good governance at its core is essential for establishing and scaling the ServiceNow platform in order to navigate the complexities of aligning your organisation’s processes and technical requirements with the platform’s extensive capabilities.

SaaS implementation benchmarking reveals tangible improvements across twelve key areas, from cost savings to enhanced decision-making, validating cloud investment success.

The front door to ICT in organisations is often a misunderstood and multi-dimensional entry point for line of business areas. Many organisations focus on a single front door, which although provides clarity, is often a source of continued misunderstanding and not entirely necessary. Management of multiple front doors is sometimes a more engaged approach for line of business areas.

Clarity, discipline, visibility, transparency, and governance are hugely important – all of which require personal commitment from CIOs and their leadership teams.