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Building Better Service Level Agreements

Kevin McIsaac 27 June, 2004

Thinking through the planning process

Guy Cranswick 27 May, 2004

An ICT Strategic Plan – More than Just a Paperweight?

Peter Grant 28 March, 2004

Last Word: Law to clear up SPAM

Guy Cranswick 28 March, 2004

Get the Business Case Right to Make the Implementation Easy

Alan Hansell 26 February, 2004

User’s Holidays and Gifts will, in all Certainty, affect most email Systems in the first weeks of 2004

Kevin McIsaac 30 December, 2003

Productivity Gains Through the use of Hand Held Devices

Brian Bowman 30 December, 2003

Last Word: CRM Customer Relationship Management or Cost Reduction Management

Guy Cranswick 30 October, 2003

Measuring Effectiveness

Guy Cranswick 30 October, 2003

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