Microsoft is bundling its specific Copilots into the main M365 license, signaling a shift to specialised AI tools embedded in daily workflows.
Adobe’s AI agents represent the natural evolution of ecommerce, moving beyond chatbots to integrated, multi-step workflows for customer self-service.
ICT leaders must scrutinise ‘open source’ AI claims; the provided code is often a wrapper for a proprietary, vendor-controlled backend, creating vendor lock-in.
ServiceNow’s Zurich release balances innovation with governance, focusing on multi-agentic AI development, enhanced workflow automation, and integrated security features.
Creative AI is evolving beyond manual prompting to programmatic, high-throughput image generation with enhanced governance and analytics features.
IBRS has previously provided research and advisory on digital governance structures and terms of reference. This advisory goes further, examining the issues, content, and agenda of modern digital governance. What should be the focus of IT governance today?
Organisations must adopt performance-based contracts for AI to ensure investments deliver tangible value and costs align with business objectives. This approach links payments to measurable outcomes, shifting from traditional input-based pricing.
Salesforce’s Agentforce 3.0 offers new observability for AI agents, but deeper, end-to-end workflow visibility is needed for complex multi-agent systems.
ICT leaders: IT costs are rising but it’s an investment in organisational competitiveness. Focus on value realisation through adoption, integration, and process streamlining.
