ITIL 4 Delivers Outcomes and Value for Customers
Advancing ITSM to ITIL 4 practices must have improved customer experience at the centres of the IT strategy.
Advancing ITSM to ITIL 4 practices must have improved customer experience at the centres of the IT strategy.
Australia’s fast transition to Office 365 led to organisations choosing the E3 licensing. But now, they are realising the benefits of Microsoft 365 and evolving licensing bundles. Licensing costs remain a concern, particularly for small to medium-sized businesses.
Not all enterprises are ready to explore and build a more convincing use case with low-code in terms of workflow streamlining or customer-facing processes, due to a lack of a clear strategy for its adoption and implementation.
Cloud migration is increasingly becoming one of the most important parts of business processes. When migrating to the Cloud, organisations must find a balance between cost, risks and benefits. It is also vital to create an effective roadmap.