ITSM Problem Management Reactive or Proactive? – Webinar Presentation Kit
Problem management is a vital business process that all organisations should be familiar with. But are you reactive or proactive?
Mark Unwin
10 May, 2023
IT Operating Models
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Developing Cloud Maturity: Accelerating the Enterprise’s Journey (Part 4 of 4)
Setting Cloud maturity readiness supports an enterprise in aligning its strategies to its enterprise overall goals. How can such organisations make a successful transition to Cloud adoption and gain the benefits of Cloud technology?
IBRS Advisor Team
16 January, 2023
Hybrid CMS: The Role of DevOps
Organisations can better cater to the content authoring needs of their staff, regardless of their staff’s technical background, through hybrid and headless CMS. With DevOps, software developers and content authors can better optimise the platform. IBRS looks into DevOps’ crucial role in new forms of content management delivery.
Joseph Sweeney
16 January, 2023
Core, Shared and Local Systems – Effective Usage
Informed operational implementation of the core, shared and local systems’ classification structure establishes a powerful tool for assured IT management, and empowers IT teams to maximise their impact against the investment of money, time and effort.
Andrew Cooper
4 January, 2023
Developing Cloud Maturity: Setting the Right KPIs (Part 3 of 4)
Assessing an enterprise’s success when responding to Cloud security risks and managing costs is determined by performance metrics. What key performance indicators (KPIs) should be used by organisations to better access, govern, integrate, and improve their Cloud environments?
IBRS Advisor Team
9 December, 2022
Developing Cloud Maturity: Facilitating a Smooth Transition (Part 2 of 4)
Enterprises adopting the Cloud need to employ best practices to optimise benefits. Transitioning to Cloud maturity effectively requires a careful strategy to successfully adopt the Cloud for business operations.
IBRS Advisor Team
11 November, 2022
Core, Shared, or Local – Know Your System
Clarity around which are core, shared, and local IT systems, and the implications that follow from this, empowers IT teams to maximise their impact against money, time, and effort.
Andrew Cooper
11 November, 2022
VENDORiQ: ServiceNow to Acquire Era Software
ServiceNow is set to acquire Seattle-based startup Era Software. The acquisition enhances ServiceNow’s roadmap and its arsenal of observability capabilities. But are Australian organisations ready for this level of sophistication?
IBRS Advisor Team
14 October, 2022
ITSM Maturity Assessment Webinar
How can you measure your ITSM maturity in such a way as to discover the activities that will bring the biggest benefits?
Mark Unwin
11 October, 2022