ServiceNow is set to acquire Seattle-based startup Era Software. The acquisition enhances ServiceNow’s roadmap and its arsenal of observability capabilities. But are Australian organisations ready for this level of sophistication?
How can you measure your ITSM maturity in such a way as to discover the activities that will bring the biggest benefits?
Maturity models are a highly effective tool for structuring, tracking and reporting the improvement in important process areas of an IT organisation. But how do you begin the journey, and how do you succeed in demonstrating reward for your efforts?
This article addresses how to implement maturity models. A previous article described what maturity models are and why they should be used.
These days, maturity models seem to be everywhere. IBRS alone has published scores of research articles utilising them. But what exactly are maturity models, what are they good for, and how can they be used effectively?
This article addresses what maturity models are and are not good for – a future article will address their use.
Is your organisation losing focus on getting project management right? With so much discussion around agile and waterfall – how does agile impact the project management framework for your organisation? And what is the difference between project program and portfolio maturity anyway?
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