VENDORiQ: AI Innovation Recap – October 2025
A recap of important vendor announcements this month, such as a product launches, M&A, or changes in licensing agreements.
A recap of important vendor announcements this month, such as a product launches, M&A, or changes in licensing agreements.
Lately, the big questions for CIOs have revolved around strategic ICT challenges, ensuring proper governance and maximum value from IT investments. The key trend is artificial intelligence (AI), with senior leaders keen to understand the AI landscape, including practical uses for generative AI, to guide investment decisions and ensure the new tools align with established principles
Oracle’s vision: AI-as-a-Service built into OCI and applications will drive productivity, minimise customisation, and secure business outcomes.
CustomGPT.ai’s new visual processing allows AI agents to incorporate images (diagrams, screenshots) as visual citations into responses, leveraging existing multimodal large language model (LLM) technology.
Oracle streamlines OCI and embeds AI across all products, enabling hybrid cloud options and unlocking data-driven business intelligence for users.
Google Cloud’s Gemini Enterprise elevates existing Gemini capabilities, moving beyond basic prompt-based AI to focus on agentic AI for measurable business value. This shift is Google’s strategy to monetise AI by enabling semi-autonomous services that directly leverage business data, overcoming initial market resistance to proving productivity gains from simple AI adoption
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
End-user testing is crucial; it guarantees new systems truly meet user needs, enabling a smoother operational handover via service desk and project team collaboration.
Acquisitions like Workday-Paradox risk fragmenting HCM with new data silos, demanding unified AI governance and local compliance scrutiny.