Salesforce’s Agentforce 3.0 offers new observability for AI agents, but deeper, end-to-end workflow visibility is needed for complex multi-agent systems.
Digital council services are failing Australia’s most vulnerable. The barrier isn’t a lack of technology, but a lack of empathy in their design.
Agentic AI is the current darling of the tech world, but without the ‘gritty work’ of process design and orchestration, it is just a promise.
Adobe’s latest AI innovations, including GenStudio and LLM Optimizer, are enabling businesses to hyper-personalise customer experiences and boost visibility in AI-driven interactions.
Salesforce’s new AI pricing offers clear costs per action, but expect AI expenses to jump as vendors stop loss-leading and orchestration grows.
Microsoft’s Azure expansion in Perth will cut latency and boost resilience for WA and ASEAN customers, enabling local hosting of critical workloads, especially for the public and resources sectors.
Despite the hype, true AI agents are elusive. They lack causal understanding, limiting effective autonomous action in varied environments.
As AI is progressively being adopted across every industry, organisations need to implement an AI Safe Use Policy as a first step to governing the adoption of the technology and mitigate its unique risks.
Latest report assesses GenAI vendors on six key ethics metrics like safeguards and transparency, covering updated solutions comprehensively.
