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ServiceNow introduced two new AI features – the ServiceNow Generative AI Controller and Now Assist for Search – to improve the platform’s capabilities for enterprise users. This move demonstrates the company’s commitment to providing top-notch AI services, and it’s expected to expand the platform’s functionality while improving user experience. IBRS looks into the implications of this in the growing AI trend.

ServiceNow has launched StarCoder – an AI to assist with coding based on an open-access large language model (LLM). AI-driven code development will significantly impact how applications will be developed, and (more importantly) how existing applications will be integrated. As predicted by IBRS in 2016, software development roles – and the structure of development teams – will transform as AI extends over all language and development environments.