Latest Advisory
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Maturity Models – What They Are and Why They Matter
These days, maturity models seem to be everywhere. IBRS alone has published scores of research articles utilising them. But what exactly are maturity models, what are they good for, and how can they be used effectively?
This article addresses what maturity models are and are not good for – a future article will address their use.
Implementing the ASD Essential 8 – A Practical Approach
A self-assessment against the Essential 8 Maturity Model is a practical first step in implementing a cyber security framework.
Microsoft Teams Collaboration Part 2: People and Sharing
The risks involved in Microsoft Teams’ communication and collaboration features provide reasons for deploying a scalable information governance. It is necessary to understand each collaboration feature in detail to enact authentication and governance policies.
Digital Platforms Key to Educators’ Professional Development, New Report from Zoom Finds – CXO Today 24 August 2022
VENDORiQ: RingCentral Launches New Cloud Phone and Platform Features
RingCentral recently introduced new phone capabilities and add-ins to help users collaborate and save more time. IBRS looks into how such product improvements can enhance vendors’ services to enterprise call centre solutions.
Baselining Data Literacy Webinar
What does digital literacy mean to you and your organisation, and how do you improve? This pack covers how an organisation can definitively baseline their workforce’s digital literacy, across three different approaches, depending on their context and business needs.