CIOs are more than IT leaders—they’re business strategists and change-makers. To lead digital transformations, they must master impactful communication.
Balancing customer relationship management (CRM) and customer service management (CSM) systems is crucial for improving organisational efficiency and customer satisfaction.
How addressing accumulated technical debt can lead to substantial cost savings and operational efficiencies for your organisation.
Unlock the secrets to successful ICT project prioritisation with a proven framework.
Part 2 of our practical innovation tool. Discover how to innovate in IT successfully.
ICT policies often leave even seasoned executives uneasy, perceived as lengthy, endless compliance exercises yielding little reward beyond periodic reviews.
Want to innovate successfully in IT, but don’t know how? IBRS research on innovation offers numerous practical tools and steps to support your success.
Shadow IT is commonly regarded as a problem that must at least be managed, and preferably eliminated. But the term itself, and the mindset it perpetuates should be abandoned.
Perhaps the least appealing part of any major systems initiative is decommissioning the system or systems that previously operated in that space. But in a world of transformation and information management challenges, decommissioning is more relevant than ever before.
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