Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
The working relationship between project boards, project managers and teams through the project lifecycle can be inconsistent across projects, impacting on project delivery success and overall project capability uplift.
Explore the importance of effective change management planning and
execution to drive positive and successful staff adoption of new platforms,
new ways of working and new digital tools.
Organisations increasingly rely on the project management office (PMO) to assist in identifying and prioritising projects across the enterprise.
Digital literacy is a key component of business transformation. Being able to design a specific job role/function is vital.
This IBRS presentation kit created by Callie Evan features ideas and discussions regarding digital literacy and learning & development.
There are many benefits to building a positive team environment. ICT managers play a critical role in not only ensuring their team meet their work objectives, but that they learn, grow, and improve as a team as well. This pack covers two foundational areas that ICT managers can focus on to build a positive team culture.
Digital products that are not designed with the end-user cause poor adoption, frustration and wastes time, money and effort. This pack outlines how development teams can avoid these pitfalls and apply simple, scalable user research methods.
Technology leadership now requires managers to possess knowledge and skills that cover areas such as culture change, disruptive thinking, emotional intelligence, adaptability and resilience, business acumen, and transformational leadership, in addition to technology competencies. Read now to discover how to better adapt into a management role and deal with those tough tasks.
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