Effective change management follows a structured process and uses a range of tools to drive individual, team and organisational change.
Better aligning service delivery with customer expectations, digitising services and migrating customers to the online channel are central for organisations wishing to decrease service delivery costs, improve customer access to services and improve staff satisfaction and confidence in delivering services.
The working relationship between project boards, project managers and teams through the project lifecycle can be inconsistent across projects, impacting on project delivery success and overall project capability uplift.
Explore the importance of effective change management planning and
execution to drive positive and successful staff adoption of new platforms,
new ways of working and new digital tools.
Organisations increasingly rely on the project management office (PMO) to assist in identifying and prioritising projects across the enterprise.
Digitising customer services requires strategic prioritisation based on demand, cost, and implementation feasibility. Do you know which customer-facing services to prioritise?
Digital literacy is a key component of business transformation. Being able to design a specific job role/function is vital.
This IBRS presentation kit created by Callie Evan features ideas and discussions regarding digital literacy and learning & development.
There are many benefits to building a positive team environment. ICT managers play a critical role in not only ensuring their team meet their work objectives, but that they learn, grow, and improve as a team as well. This pack covers two foundational areas that ICT managers can focus on to build a positive team culture.
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