Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
The launch of Einstein GPT by Salesforce enables the use of natural language prompts to create personalised, AI-generated content for CRM, driving digital transformation and highlighting the importance of AI technology.
Microsoft is set to announce Teams 2.0, with improved speed and navigation, potentially only available on Windows 11 and 10. IBRS anticipates integration with AI features and a focus on enterprise users but notes a lack of new controls for governing Teams.
What lies ahead for advanced conversational platforms that leverage speech recognition and dialogue management, and their implications for organisations on their digital journey?
OpenAI’s new developer platform, Foundry, is set to revolutionise the future of artificial intelligence (AI) for enterprise users by enabling them to run OpenAI’s model inference on dedicated capacity.
GPT-4’s release is highly anticipated in the artificial intelligence (AI) sector and is expected to have a significant impact on language models.
The rate at which data is being generated by and for use in marketing and customer services is accelerating. This increase in both data velocity and volume is forcing organisations to refocus efforts on compliance with security and privacy mandates, not just locally, but globally.
Ericsson announced its 5G and location services technology to enhance network performance in small- to medium-sized venues by up to four times compared to its predecessor. Why is this important for enterprises?
Logitech launched an alternative webcam model to its more expensive model. How does this fit the needs of hybrid workers and their collaborative practices? Is cheaper still good enough?
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