Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Effective, tailored user personas drive successful digital workspace strategies by discovering diverse staff needs, fostering innovation, and supporting flexibility.
Model Context Protocol (MCP) is a vital standard enabling AI agents to automate tasks in core enterprise systems, but requires immediate, strong governance for safe adoption.
AWS’s New Zealand region is essential expansion, yet broader investment shifts toward high-risk, high-reward AI infrastructure will affect core cloud services.
Microsoft is ending volume discounts on Enterprise Agreements to fund AI investment, forcing executives to shift from price negotiation to value management and governance.
Neo4j’s Infinigraph architecture unifies transactional and analytical workloads at scale, simplifying data ecosystems and enabling real-time insights for AI.
Microsoft is bundling its specific Copilots into the main M365 license, signaling a shift to specialised AI tools embedded in daily workflows.
ICT leaders must scrutinise ‘open source’ AI claims; the provided code is often a wrapper for a proprietary, vendor-controlled backend, creating vendor lock-in.
ServiceNow’s Zurich release balances innovation with governance, focusing on multi-agentic AI development, enhanced workflow automation, and integrated security features.
