Joseph Sweeney
3 February, 2022
Joseph Sweeney
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The Challenge of Disruptive Collaboration and the Future of Enterprise Knowledge Management Solutions
Collaboration tools, such as Microsoft Teams, are kryptonite to traditional document management solutions. By definition, collaboration shares documents widely, both internally and externally, and provides for real-time co-authorship. Is it time to throw out the old document management tools? Not yet. But get ready.
Joseph Sweeney
4 January, 2022
Joseph Sweeney
13 December, 2021
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Joseph Sweeney
8 December, 2021
Joseph Sweeney
17 October, 2021
Joseph Sweeney
5 October, 2021
Business First Data Analytics – Webinar and Q&A
Data is a big topic, and your organisation should understand the necessary business processes for analytics. Discover how to maintain a successful data journey, and don’t overlook the importance of analytics.
Joseph Sweeney
23 September, 2021
Joseph Sweeney
21 September, 2021
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