Website interactions are shifting from static, keyword-based searches to personalised, conversational AI experiences, but human interfaces will remain crucial.
Invest in a modular, low-code AI fabric for immediate efficiency gains while avoiding costly, monolithic over-investment.
Google’s new sovereign AI capability in Australia, with Gemini 2.5 Flash processing locally, addresses data residency concerns for regulated industries, strengthening GCP’s market position.
Citizens want simple, clear online council services, but most aren’t getting them. The fix isn’t complex technology, but rather empathetic, user-centric design.
Blue Connections clients must actively manage the acquisition by Atturra, reviewing contracts and engaging with the new leadership to ensure service continuity.
Atlassian’s long-term unprofitability and venture-capital-like behaviour raise concerns, especially with a potential tech downturn and the rising costs of AI on the horizon.
OpenAI’s new ‘Agents’ are an important step in user experience, but businesses should focus on process redesign for true productivity gains, not just shiny new toys.
This advisory paper offers a tech maturity model for higher education, from basic to optimising, helping institutions benchmark and prioritise tech investments.
Explainable AI offers diverse techniques like LIME, SHAP, and counterfactuals, crucial for building trust, meeting compliance, and empowering staff to collaborate effectively with AI systems.
