Employees no longer expect to go back to the pre-pandemic workplace and organisations will have to adapt to a new set of challenges that come with a hybrid workplace.
Collaboration tools, such as Microsoft Teams, are kryptonite to traditional document management solutions. By definition, collaboration shares documents widely, both internally and externally, and provides for real-time co-authorship. Is it time to throw out the old document management tools? Not yet. But get ready.
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Data is a big topic, and your organisation should understand the necessary business processes for analytics. Discover how to maintain a successful data journey, and don’t overlook the importance of analytics.
