Three Steps to Design a Digital Literacy Function/Job Role
Digital literacy is a key component of business transformation. Being able to design a specific job role/function is vital.
Callie Evans
26 April, 2023
Leadership & People
Browse Categories and Tags
Careless Talk – Why Water Cooler Sessions Are Not Social Events
Water cooler sessions offer opportunities for teams to participate in casual conversations among their fellow employees. Yet, many members of the organisation are less engaged in such discussions. What keeps them from participating, and what can be done to increase attendees’ willingness and sustain their interest?
IBRS Advisor Team
12 April, 2023
Six Killers of Customer Segmentation & Personalisation
Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?
IBRS Advisor Team
5 April, 2023
Digital Literacy and Learning & Development – Complementary Functions
This IBRS presentation kit created by Callie Evan features ideas and discussions regarding digital literacy and learning & development.
Callie Evans
5 April, 2023
VENDORiQ: HCLTech Continues to Expand TechBee Program in Australia
HCLTech’s TechBee program offers IT and business training to produce job-ready graduates in partnership with Navitas. However, concerns include reduced long-term workforce retention and the need for a safety net for learners.
IBRS Advisor Team
27 March, 2023
Building a Positive Team – A Survival Kit for New ICT Managers
There are many benefits to building a positive team environment. ICT managers play a critical role in not only ensuring their team meet their work objectives, but that they learn, grow, and improve as a team as well. This pack covers two foundational areas that ICT managers can focus on to build a positive team culture.
Callie Evans
22 March, 2023
Ticket Deflection: Improving Customer Service and Lowering Costs Through Self-Service Strategies
Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
IBRS Advisor Team
22 March, 2023
What ChatGPT Hype Tells Us: We Need to Urgently Foster Leaders With Futurist Mindsets
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
Joseph Sweeney
16 March, 2023
Why and How to Keep Your Customer Experience Leader: the Magnificent Seven
How do you keep your CX leader? And what support do they look for from the organisation?
Joseph Sweeney
1 March, 2023
'%3e%3cg id='Final-Copy-2_2_' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st0' d='M7.4,12.8h6.8l3.1-11.6H7.4C4.2,1.2,1.6,3.8,1.6,7S4.2,12.8,7.4,12.8z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3cg id='final---dec.11-2020'%3e%3cg id='_x30_208-our-toggle' transform='translate(-1275.000000, -200.000000)'%3e%3cg id='Final-Copy-2' transform='translate(1275.000000, 200.000000)'%3e%3cpath class='st1' d='M22.6,0H7.4c-3.9,0-7,3.1-7,7s3.1,7,7,7h15.2c3.9,0,7-3.1,7-7S26.4,0,22.6,0z M1.6,7c0-3.2,2.6-5.8,5.8-5.8 h9.9l-3.1,11.6H7.4C4.2,12.8,1.6,10.2,1.6,7z'/%3e%3cpath id='x' class='st2' d='M24.6,4c0.2,0.2,0.2,0.6,0,0.8l0,0L22.5,7l2.2,2.2c0.2,0.2,0.2,0.6,0,0.8c-0.2,0.2-0.6,0.2-0.8,0 l0,0l-2.2-2.2L19.5,10c-0.2,0.2-0.6,0.2-0.8,0c-0.2-0.2-0.2-0.6,0-0.8l0,0L20.8,7l-2.2-2.2c-0.2-0.2-0.2-0.6,0-0.8 c0.2-0.2,0.6-0.2,0.8,0l0,0l2.2,2.2L23.8,4C24,3.8,24.4,3.8,24.6,4z'/%3e%3cpath id='y' class='st3' d='M12.7,4.1c0.2,0.2,0.3,0.6,0.1,0.8l0,0L8.6,9.8C8.5,9.9,8.4,10,8.3,10c-0.2,0.1-0.5,0.1-0.7-0.1l0,0 L5.4,7.7c-0.2-0.2-0.2-0.6,0-0.8c0.2-0.2,0.6-0.2,0.8,0l0,0L8,8.6l3.8-4.5C12,3.9,12.4,3.9,12.7,4.1z'/%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/g%3e%3c/svg%3e)
Your Privacy Choices