Ticket deflection reduces customer support tickets and improves customer experience. Here’s how enterprises can implement effective self-service strategies and the challenges and remediation strategies for getting it right.
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
How do you keep your CX leader? And what support do they look for from the organisation?
Employment Hero has launched its newest feature, 360 Degree Reviews, to elevate the enterprise feedback process. How does this impact traditional performance evaluations conducted in organisations?
Hybrid work environments are often a source of diversity and inclusion challenges, leaving many employees isolated and disenfranchised. How can enterprise leaders promote collaboration without marginalising its workforce?
Mid-level managers can resist digital transformation due to its potential to create insecurity in their organisational position and duties. IBRS explores how executives and change teams can support their mid-level managers during digital transformation efforts.
Many organisations have adopted hybrid work, but balancing in-office and remote work performance is proving difficult for some managers. IBRS explores the critical leadership skills that improve outcomes in hybrid world scenarios for ICT teams.
Digital products that are not designed with the end-user cause poor adoption, frustration and wastes time, money and effort. This pack outlines how development teams can avoid these pitfalls and apply simple, scalable user research methods.
Work distractions from task-related digital diversions, such as constant email and app notifications, reduce productivity by as much as 20 per cent. How can organisations retain their focus on productive activities, while also leveraging technologies that support new ways of working?
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