Strategic vendor flexibility and innovative service offerings are crucial for securing high-value contract renewals amidst rapid business transformation, ensuring client loyalty.
In this opinion piece by Dr. Joseph Sweeney, he discusses how GenAI’s promise transcends simple prompts. Real automation, targeting repetitive, complex, and costly tasks, will truly revolutionise work and productivity.
This pack explores three core tactics that ICT leaders can adopt, to gather high value data from end users, to drive actionable insights to elevate ICT service delivery.
dLLMs’ parallel processing offers tenfold speed gains, reducing costs and enabling sovereign AI on standard GPUs, a key strategic shift for ICT.
A strategic and phased approach with good governance at its core is essential for establishing and scaling the ServiceNow platform in order to navigate the complexities of aligning your organisation’s processes and technical requirements with the platform’s extensive capabilities.
Addressing common challenges proactively strengthens project boards’ oversight, mitigating risks and improving success rates.
SaaS implementation benchmarking reveals tangible improvements across twelve key areas, from cost savings to enhanced decision-making, validating cloud investment success.
Customer Science Group is an Australian customer experience (CX) consultancy specialising in research, design, automation, and reporting to enhance service and operational efficiency for organisations.
Cost and sustainability pressures challenge multifunction device (MFD) usage. Organisations must analyse print-dependent processes.
