Practices

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Six Killers of Customer Segmentation & Personalisation

Cross-functional tasks among various departments provide better collaboration, especially when customer personalisation and customisation are employed. How should enterprises deal with the challenges that prevent them from analysing their customer behaviour, attributes, and trends?

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assurance

The Collaboration Paradox: Fragmented and Siloed Knowledge

Organisations that employ digital collaboration tools in an uncontrolled manner find that the very tools intended to streamline communications throughout the organisation result in the opposite: increasingly siloed departmental group thinking and, worse, silos of information hidden from the organisation at large. How can enterprises avoid the tsunami of fragmented knowledge?

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Wicked Game: How to Secure Senior Executives’ Cyber Security Buy-In

No cyber security program can be successful if the executive buy-in is not secured during its initial planning stages. However, many organisations still lack top management that believes in a strong security culture – or invest the time and resources needed to establish and maintain one. What factors contribute to their shortsightedness, and what strategies can CISOs use to convince them otherwise?

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