Advisory by Author
VENDORiQ: Workday Expands AI Agent Portfolio for HR and Finance
Workday’s embedded AI agents signal a shift in enterprise software, automating tasks and offering decision support. Success hinges on data quality and understanding real-world impact.
Why and How to Keep Your Customer Experience Leader: the Magnificent Seven
How do you keep your CX leader? And what support do they look for from the organisation?
The Value of Enterprise Data Management: Misconceptions
Misconceptions about data management risk leakage and theft of enterprises’ highly sensitive information. What are the false beliefs that jeopardise organisational information security?
The Value of Data Management: Trends
Organisations need to address their data management capabilities and limitations to better manage making the right information available to the right people. In this advisory paper, IBRS discusses key trends that offer the best opportunities for enterprises to adopt information management (IM) practices in the workplace.
The Value of Over-Communication in Hybrid ICT Teams
Many organisations have adopted hybrid work, but balancing in-office and remote work performance is proving difficult for some managers. IBRS explores the critical leadership skills that improve outcomes in hybrid world scenarios for ICT teams.
IBRS Radar: Cydarm’s Cyber Incident Response Platform
Having a cyber incident response plan is not enough. The plan needs to be backed up with tools and processes to ensure it is well-executed and secure, even while other parts of the business are being hacked. In this IBRS Radar, IBRS explores Cydarm, a unique Australian vendor with a planning and collaboration platform developed solely to support cyber incidents.
Hybrid CMS: The Role of DevOps
Organisations can better cater to the content authoring needs of their staff, regardless of their staff’s technical background, through hybrid and headless CMS. With DevOps, software developers and content authors can better optimise the platform. IBRS looks into DevOps’ crucial role in new forms of content management delivery.
The Performance Paradox: Distraction, Deep Work and Productivity
Work distractions from task-related digital diversions, such as constant email and app notifications, reduce productivity by as much as 20 per cent. How can organisations retain their focus on productive activities, while also leveraging technologies that support new ways of working?
Accenture Leverages Google’s Technology to Help Solar Power Consumers
Accenture and Google have partnered to develop a solution to make it easier for energy retailers to identify potential costs for consumers of solar power. IBRS looks into how AI can continue to improve operational efficiencies and reduce operations costs for both vendors and consumers.
Modernising Enterprise Learning: Fundamentals (Part 1)
Just because staff members remember something, does not mean they will act upon it. Successful task-oriented instruction can only be realised if learners have the opportunity to immediately apply it to their day-to-day work, and receive timely, staged feedback.
Benefits (or not) of Migrating to the Cloud – Webinar
Dr Joseph Sweeney recently held a peer webinar following on from IBRS’s involvement in a major study on the economic benefits of moving to SaaS across six key Australian industry sectors. The webinar looked at why and how the study was conducted, together with a summary of the findings. You may be surprised at what we learnt.
Considering a Headless Content Management Solution? Don’t Be a Headless Chicken!
While headless content management systems (CMS) appear to solve the challenges of multichannel content distribution, more traditional monolithic CMS are often a more rational choice. Avoid rushing onto the headless bandwagon just because it’s the latest API-first approach.
Forget Hybrid Work and the New Normal – You Really Need Workstyle Innovation
Workstyle innovation requires rethinking work practices, physical spaces, and culture to enhance productivity and flexibility.
Microsoft 365: How Microsoft’s Evolving Strategy Impacts Your Future
Australia’s fast transition to Office 365 led to organisations choosing the E3 licensing. But now, they are realising the benefits of Microsoft 365 and evolving licensing bundles. Licensing costs remain a concern, particularly for small to medium-sized businesses.
A Hybrid Workplace Plan That Includes Every Employee
Employees no longer expect to go back to the pre-pandemic workplace and organisations will have to adapt to a new set of challenges that come with a hybrid workplace.
The Challenge of Disruptive Collaboration and the Future of Enterprise Knowledge Management Solutions
Collaboration tools, such as Microsoft Teams, are kryptonite to traditional document management solutions. By definition, collaboration shares documents widely, both internally and externally, and provides for real-time co-authorship. Is it time to throw out the old document management tools? Not yet. But get ready.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
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