Advisory by Author
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Taking Control of Enterprise Large Language Model AI
Discover strategies to effectively manage large language models (LLMs) in your enterprise and optimise your AI solution for better outcomes.
Why Digital Transformation Goes Beyond Technology
Enterprise leaders that impose technology-driven changes in the organisation instead of focusing first on the people aspect and culture that embraces change, find it more difficult to execute a successful digital transformation process. How can leaders best drive technical fundamental changes?
Fraud Detection in the Era of Hyper-Evolving Channels. An IBRS Special Report
On the 9th of March 2023, IBRS moderated an in-depth peer roundtable on the challenges and future of fraud detection. The session was conducted as part of the Australian Cyber Security Leadership Summit and sponsored by Confluent. The session was attended by senior cyber security and fraud specialists from Australia’s top enterprises and conducted under Chatham House rule. Following is a summary of the key observations discussed and recommendations shared by the participants.
Why AI Will Not Solve Your Information Management Problems
AI-infused information management tools are already in the market and more are expected. However, AI will not solve the issues that are crushing information management teams and leaving organisations exposed to increasingly fractured information governance practices.
The Future of Software Teams in the Era of AI
The integration of AI and low-code tools into software development has raised speculations about the demand for software engineers. What impact does AI and AI-powered low-code have on the future of coding professionals? How will the landscape of software development change?
Embracing Dual Low-Code Application Platforms for Citizen and Pro Developers
While vendors tout their low-code solutions as being able to span both professional developers and general staff who wish to quickly automate a process, the reality is your organisation will likely have two, if not more, low-code tools that are suited to different categories of users.
How We Broke Knowledge Management – And What To Do Now? – Webinar and Presentation Kit
Over the past few years, the swift implementation of collaboration tools like Teams has enabled and even promoted employees to bypass conventional information governance procedures. Enterprise knowledge management is in tatters, as files and information are scattered across multiple locations, and shared, sometimes in uncontrolled ways.
IBRSiQ: Artificial Intelligence Q&A
IBRS conducted a presentation and open Q&A on the state of generative AI for a client. The presentation was lively, with many questions raised. A written response to the questions follows.
Beyond Composable Technology – Why Fourth-Wave ICT is the Future
Pundits of composable technology see a day when all enterprise solutions are broken into reusable building blocks. But is this nirvana of a lego-like approach to enterprise software practical, or even achievable?
Crushing the Costs of Azure Virtual Desktops
Many organisations that adopted Azure Virtual Desktops find that user satisfaction for the VDI environment is high, but procurement is pushing back on the ongoing price tag. IBRS explores how to dramatically cut the cost of Azure Virtual Desktop services while keeping users happy.
VENDORiQ: Yammering Away About Microsoft – Get Ready For More Change.
Yammer is being folded into Microsoft Viva Engage. Along with other licensing and product reshuffles in the past year, this is evidence of Microsoft doubling down on its new ‘core’ product sets. The Yammer story is also an example of how once free products make their way into paid platforms.
Zero Trust Paradigm: What’s Going Wrong and What Should Be Retained
Is the zero trust approach losing its appeal in cyber security? Understand the missteps organisations are making with the zero trust approach.
Return-to-Office Means Looking Beyond Physical and Tech Infrastructure
Requiring employees to return to work in the office demands more than just ensuring that physical and tech infrastructure can accommodate their needs. IBRS looks into the factors necessary to support enterprises in adjusting well to their hybrid work arrangements and promote the workforce’s well-being.
Hopes and Dreams for When Data Mesh Meets Reality
The notion of data mesh is highly appealing, as business stakeholders desire ready access to data for analytics. In their eyes, they own the data and should have easy access in a manner that avoids the delays of a centralised data management approach. However, many organisations are buying into a simplistic and unworkable definition of data mesh, often treating the concept as a technology solution, rather than a governance philosophy. IBRS discusses the role of data mesh in organisations and how data analytics teams must function.
Wicked Game: How to Secure Senior Executives’ Cyber Security Buy-In
No cyber security program can be successful if the executive buy-in is not secured during its initial planning stages. However, many organisations still lack top management that believes in a strong security culture – or invest the time and resources needed to establish and maintain one. What factors contribute to their shortsightedness, and what strategies can CISOs use to convince them otherwise?
Every Breath You Take: The Impact of AI on Privacy
As AI continues to evolve, data privacy and security threats can pose critical concerns in workplace technology. How can enterprises use AI as a tool to secure privacy and ensure regulatory compliance and data protection?
What ChatGPT Hype Tells Us: We Need to Urgently Foster Leaders With Futurist Mindsets
The next generation of enterprise leaders will be facing a much faster rate of tech transformation and the longer-term impact of AI. How can the IT and HR business units nurture emerging enterprise leaders, so they will be prepared for a highly disruptive future the fourth wave of ICT will bring?
Market Forces Driving Digital Transformation & the Trend Towards Digital Workspaces – Video and Presentation Kit
The current flurry of excitement and concerns around AI belie the fact that this is part of a decades long and predictable evolution. IBRS revisits a seminal 2017 presentation on the future of work and details why it’s predictions hold true and how to us it to educate leaders and staff for the significant changes ahead.
Why and How to Keep Your Customer Experience Leader: the Magnificent Seven
How do you keep your CX leader? And what support do they look for from the organisation?
The Value of Enterprise Data Management: Misconceptions
Misconceptions about data management risk leakage and theft of enterprises’ highly sensitive information. What are the false beliefs that jeopardise organisational information security?
The Value of Data Management: Trends
Organisations need to address their data management capabilities and limitations to better manage making the right information available to the right people. In this advisory paper, IBRS discusses key trends that offer the best opportunities for enterprises to adopt information management (IM) practices in the workplace.
The Value of Over-Communication in Hybrid ICT Teams
Many organisations have adopted hybrid work, but balancing in-office and remote work performance is proving difficult for some managers. IBRS explores the critical leadership skills that improve outcomes in hybrid world scenarios for ICT teams.
IBRS Radar: Cydarm’s Cyber Incident Response Platform
Having a cyber incident response plan is not enough. The plan needs to be backed up with tools and processes to ensure it is well-executed and secure, even while other parts of the business are being hacked. In this IBRS Radar, IBRS explores Cydarm, a unique Australian vendor with a planning and collaboration platform developed solely to support cyber incidents.
Hybrid CMS: The Role of DevOps
Organisations can better cater to the content authoring needs of their staff, regardless of their staff’s technical background, through hybrid and headless CMS. With DevOps, software developers and content authors can better optimise the platform. IBRS looks into DevOps’ crucial role in new forms of content management delivery.