Advisory by Author
AI Explainability: More Than Trust
AI explainability goes beyond trust, fostering human oversight, collaboration, and control, especially for high-stakes decisions and system maintenance.
A Hybrid Workplace Plan That Includes Every Employee
Employees no longer expect to go back to the pre-pandemic workplace and organisations will have to adapt to a new set of challenges that come with a hybrid workplace.
The Challenge of Disruptive Collaboration and the Future of Enterprise Knowledge Management Solutions
Collaboration tools, such as Microsoft Teams, are kryptonite to traditional document management solutions. By definition, collaboration shares documents widely, both internally and externally, and provides for real-time co-authorship. Is it time to throw out the old document management tools? Not yet. But get ready.
Chatbots Part 4: Measuring the Effectiveness of Virtual Assistants
Today’s chatbots leave a lot of room for improvement. Traditional customer service metrics such as abandonment rate and hold time don’t really apply to chatbots and virtual assistants. It is critical to understand the impact these technologies are having on customer satisfaction.
Business First Data Analytics – Webinar and Q&A
Data is a big topic, and your organisation should understand the necessary business processes for analytics. Discover how to maintain a successful data journey, and don’t overlook the importance of analytics.
Staff Need Data Literacy – A Presentation Kit To Get You Started
ICT and analytics groups often overlook the importance of data literacy and scientific thinking in self-service analytics.
Special Report: Using Lessons from Activity-Based Working to Redefine the Post-Pandemic Workplace
While 2020’s lockdowns caught most organisations by surprise, those that had already spent time refining activity-based work did not suffer the same level of disruption. Post-pandemic, there is a window of opportunity to implement workplace environments that empower staff to be more productive.
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