Advisory by Author
VENDORiQ: Will Conversational IT Support Redefine Your Internal Help Desk? Salesforce Thinks So
Salesforce’s Agentforce signals conversational AI is the ‘final mile’ in IT support automation, freeing up human staff for complex work.
Workforce transformation part 4: Non-techies are taking over your developers’ jobs – Dealing with the fallout
Special report: Options for Microsoft support – Key findings from the peer roundtable: August 2020
In August 2020, IBRS ran a roundtable on the issue of Microsoft Support service, and specifically options for obtaining services in the most effective manner.Â
Australia can build a culture of employee-led innovation – DropEverything – 24 July 2020
Mass deployments of working from home: Lessons learnt
In April 2020, IBRS conducted a virtual roundtable with senior IT executives, supplemented by interviews, to identify the key lessons learnt during the unprecedented mass migration of staff to remote working. The following are the key discoveries and lessons.
Workforce transformation: The four operating models of business intelligence
One of the misconceptions in business intelligence (BI) is that the goal is to capture and report upon all available data. This misses an essential business maxim: data is only useful when it is applied deliberately and with a clear goal in mind.
Outdated work from home policies bog down Aussie businesses – Computer Reseller News – 6 April 2020
Centrelink crashes under demand for crisis payments – Australian Financial Review – 23 March 2020
